Telecom Analyst Associate

American Electric Power•Gahanna, OH

1d•$63,496 - $79,369•Onsite

About The Position

Under general direction, this role assists with the management of telecommunication networks. Responsibilities include testing and analyzing network facilities, control software, routers, switches, lines, modems, adapters, and servers. The position also involves routine installation and support of LANs and/or WANs, performing technical analyses of software and hardware for efficient operation, monitoring data traffic, controlling network performance, and resolving basic technical problems related to network failure or integrity. The role requires learning and adhering to policies, procedures, standards, codes, and regulations, and pursuing Zero Harm. The analyst will develop knowledge of AEP networks, components, and facilities to improve responses to projects and problems. Additionally, they will prepare cost estimates for routine engineering assignments, document project work, and perform routine network assignments under general direction. The position involves reviewing and adhering to approval processes for change management, incident management, and trouble response scenarios, and following standard workflows for routine analysis or operational procedures. The analyst will also learn AEP's organizational structure and the role of their unit.

Requirements

Bachelor's degree in engineering, engineering technology, computer science, telecommunications, or related field of study OR Associate's degree in field mentioned above with 2 years of relevant work experience OR HS diploma/GED with 4 years of relevant work experience.
No additional experience beyond what is listed above is required.
Valid Driver's License is Required.
Possess entry to basic level knowledge of communications technologies and inter-networking principles.
Demonstrate competency in analytical techniques necessary to handle basic assignments.
Exhibit fundamental understanding of pertinent telecom equipment, materials, systems and business processes.
Use initiative in looking for opportunities and presenting new ideas and new approaches.
Communicate effectively, both verbally and in writing.
Demonstrate the ability to be a team player.
Relates to people in an open, friendly and sincere manner.
Use initiative in looking for opportunities to increase job knowledge and technical skills.
Develop decision making skills under guidance of higher-level employees.

Nice To Haves

Occasional travel required.

Responsibilities

Assists with basic analysis, operation, administration, and troubleshooting of owned and leased networks and systems.
Performs technical analyses of network software and hardware under general direction.
Helps resolve basic technical problems.
Learns and adheres to policies, procedures, standards, codes, and regulations relevant to assignments.
Pursues Zero Harm.
Develops knowledge of AEP networks, components, and facilities.
Prepares cost estimates for routine engineering assignments under general direction.
Documents project work.
Performs routine network assignments.
Reviews and adheres to approval processes as part of change management, incident management, and trouble response scenarios.
Follows standard workflow for routine analysis or operational procedures.
Learns AEP's organizational structure and the specific role and responsibility of one's organizational unit.