Tekion Engagement Consultant

CliftonLarsonAllen • Charlotte, NC

4d

About The Position

CLA is seeking a Tekion Engagement Consultant to partner with automotive dealership clients and lead Simulation Training, Go-Live, and post-deployment support. The role helps ensure successful adoption of Dealer Management System (DMS) solutions by delivering end-user training, translating business requirements into system configurations, supporting testing and change management, and collaborating with project teams on high-quality implementations and client success.

The consultant serves as the primary client contact during deployment and provides post-go-live support. The position requires significant travel of more than 50%.

Requirements

• At least 6 years of relevant experience.
• Bachelor's degree; a combination of relevant experience, education, and training may be accepted in lieu of a degree.
• Working knowledge of Dealer Management Systems (DMS) used within automotive dealerships.
• Knowledge of automotive dealership processes and system workflows across Sales, Service, Parts, Accounting, and F&I.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Teams.
• Knowledge of collaboration and support tools, such as Slack and ticketing systems.
• Knowledge of system implementation, testing, and deployment concepts, including user acceptance testing.
• Knowledge of change management and end-user training concepts within technology implementations.
• Ability to travel more than 50%.

Responsibilities

• Lead dealership customers through Simulation Training, Go-Live, and Follow-Up phases to support successful system adoption.
• Serve as the primary client point of contact during deployment and provide post-go-live support.
• Deliver product training to dealership staff across Sales, Service, Parts, and Accounting.
• Schedule and lead status meetings, manage implementation communications, and support training schedules.
• Execute test plans, facilitate User Acceptance Testing (UAT), and support quality assurance efforts.
• Translate business requirements into Dealer Management System (DMS) configurations and enhancements.
• Analyze dealership processes, recommend improvements, and apply industry best practices.
• Support change management initiatives to drive adoption and minimize operational disruption.
• Partner with project managers to identify risks, resolve issues, and implement mitigation strategies.
• Submit and manage support tickets, escalate issues as needed, and collaborate using Slack and Microsoft Teams.
• Contribute to internal implementation methodologies, training materials, and delivery toolkits.

Benefits

• Comprehensive benefit options, including health, dental, vision, and 401(k).
• Well-being support focused on physical, financial, social, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior