Tekion Engagement Consultant

CLA (CliftonLarsonAllen)•Tampa, FL

About The Position

CLA is seeking a Tekion Engagement Consultant to partner with automotive dealership clients and lead Simulation Training, Go-Live, and post-deployment support. The role helps clients successfully adopt Dealer Management System (DMS) solutions by delivering end-user training, translating business requirements into system configurations, supporting testing and change management, and collaborating with project teams on high-quality implementations. The consultant serves as a primary client contact during deployment and provides post-go-live support. The position requires significant travel (more than 50%).

Requirements

At least 6 years of relevant experience.
Bachelor's degree; a combination of relevant experience, education, and training may be accepted in lieu of a degree.
Working knowledge of Dealer Management Systems (DMS) used within automotive dealerships.
Knowledge of automotive dealership processes and system workflows across Sales, Service, Parts, Accounting, and F&I.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Teams.
Knowledge of collaboration and support tools such as Slack and ticketing systems.
Knowledge of system implementation, testing, and deployment concepts, including user acceptance testing.
Knowledge of change management and end-user training concepts within technology implementations.
Willingness to travel more than 50%.

Responsibilities

Lead dealership customers through Simulation Training, Go-Live, and Follow-Up phases to support successful system adoption.
Serve as the primary client point of contact during deployment and provide post-go-live support.
Deliver product training to dealership staff across Sales, Service, Parts, and Accounting.
Schedule and lead status meetings, manage implementation communications, and support training schedules.
Execute test plans, facilitate User Acceptance Testing (UAT), and support quality assurance efforts.
Translate business requirements into Dealer Management System (DMS) configurations and enhancements.
Analyze dealership processes, recommend improvements, and apply industry best practices.
Support change management initiatives to drive adoption and minimize operational disruption.
Partner with project managers to identify risks, resolve issues, and implement mitigation strategies.
Submit and manage support tickets, escalate issues as needed, and collaborate using Slack and Microsoft Teams.
Contribute to internal implementation methodologies, training materials, and delivery toolkits.