Technology Trainer – Anthropic Enablement

NewRocket

3d•Hybrid

About The Position

NewRocket, a global, full-service Elite ServiceNow and Anthropic partner, helps the world's leading organizations solve their toughest operations and customer experience challenges and navigate change with confidence. NewRocket has been awarded the “2024 BEST Award,” “2024 ServiceNow Customer & Industry Workflows Delivery Partner (CIWF),” “2023 ServiceNow Worldwide Customer Workflow Partner of the Year,” and “2023 ServiceNow Creator Workflow Partner of the Year.” We are #GoingBeyond. At NewRocket, people are not just the backbone; they're the heartbeat — we champion diversity, celebrate creativity, and support professional growth for individuals and teams. NewRocket is recognized as a Top 100 Preferred Partner, backed by a bench of more than 50 certified CCAF (Claude Capability & Adoption Framework) practitioners. We specialize in driving enterprise adoption and activation of Claude, and in standing up Claude Squads — dedicated, cross-functional pods that embed Claude deeply into a client's workflows and accelerate time-to-value from pilot through scaled production use.

Requirements

3+ years of experience in technical training, enablement, solutions engineering, developer advocacy, or a related customer-facing technical role.
Strong technical foundation — comfort with APIs and integrations, and enough hands-on experience with Claude or comparable LLM platforms to teach and troubleshoot confidently.
Proven experience designing and delivering tiered training curricula (e.g., foundational/101 and advanced/201) to mixed technical and non-technical audiences.
Excellent presentation and facilitation skills across both virtual and in-person formats, with the ability to hold a room and adapt on the fly.
Strong instructional design skills — able to structure content for retention, not just information transfer.
Anthropic Certified Trainer credential, or willingness to obtain within the first 90 days of employment.
Clear, structured written and verbal communication; strong cross-functional collaboration skills.

Nice To Haves

Prior experience training on AI/ML products, developer platforms, or enterprise SaaS tools.
Experience with curriculum design frameworks (e.g., ADDIE) or adult-learning methodologies.
Experience building or administering certification or LMS-based programs.
Background in software engineering, data science, or solutions architecture.
Familiarity with ServiceNow AI Agents or similar workflow automation platforms.

Responsibilities

Design, build, and continuously improve 101 (foundational) and 201 (technical/advanced) training curricula covering Claude's capabilities, the Anthropic API and developer platform, prompting best practices, and integration patterns.
Develop supporting enablement assets: slide decks, hands-on labs, quick-reference guides, certification assessments, and recorded content.
Structure content using sound instructional design principles so training drives retention and behavior change, not just information transfer.
Keep curricula current as Anthropic ships new Claude models and platform capabilities, refreshing content on a regular cadence.
Deliver engaging live training sessions — both virtual (video conferencing/webinar) and in-person (on-site workshops, offsites, conferences) — to internal delivery teams, partners, and clients.
Tailor enablement content to different audiences, from non-technical business users to developers and solution architects.
Demo Claude capabilities live, including the API, prompting techniques, and common integration patterns, and confidently field unscripted technical questions.
Provide office hours and follow-up technical support to reinforce learning after formal sessions.
Own and evolve NewRocket's internal Anthropic certification program, validating learner proficiency across 101 and 201 tracks.
Design assessments that measure real, applied competency rather than passive completion.
Track certification status, completion rates, and training effectiveness metrics; report on program health to practice leadership.
Partner with Delivery, Sales, Solutions Architecture, and Product teams to identify enablement gaps and prioritize training that drives adoption.
Gather and act on learner feedback to iterate quickly on content quality, pacing, and format.
Travel as needed to deliver in-person training at client sites, offsites, and events (estimated up to 30%).