Corporate Trainer, IT (Digital Learning & Technology Enablement)

Westat•Bethesda, MD

8d•Hybrid

About The Position

Westat is seeking a Corporate Trainer, IT who will design, develop, and deliver innovative, scalable, and engaging learning experiences that elevate Westat employees’ technical and professional proficiency. This role combines instructional design expertise with modern digital learning tools to support enterprise technology adoption and workforce readiness. This role will also develop corporate training in conjunction with Human Resources and other key departments. This position has a hybrid work arrangement that requires 4 days per week on-site at our office in Bethesda, Maryland.

Requirements

Typically requires a bachelor’s degree and 3 years of related experience in corporate IT training, instructional design, or digital learning development, or an equivalent combination of education and experience.
Demonstrated experience with eLearning authoring tools such as: Articulate 360 (Storyline, Rise), Adobe Captivate
Experience with Video creation/editing tools (e.g., Camtasia, Adobe Creative Suite)
Strong knowledge of enterprise technologies such as Microsoft 365, Box, ServiceNow, Adobe Acrobat, and collaboration platforms
Experience with Learning Management Systems (LMS) and reporting/analytics tools
Candidates must be authorized to work in the United States on a full-time basis.
Westat does not offer employment-based visa sponsorship (including H-1B sponsorship) for this role.

Nice To Haves

Familiarity with ServiceNow Knowledge Management and workflow-driven training integration
Certifications in Instructional Design, ATD, or eLearning development
Experience supporting enterprise change initiatives or large-scale technology rollouts
Demonstrated experience with adult learning principles and theories
Proven presentation and project management skills, with a keen eye for detail
Experience in group & virtual facilitation and team coaching with a track record of improving overall performance
Strong analytical skills with experience using learning metrics and feedback to improve outcomes

Responsibilities

Design, develop, and maintain interactive, multimedia training solutions using modern authoring platforms (e.g., Articulate 360, Rise, Storyline, Adobe Captivate)
Create high-quality learning assets, including eLearning modules, microlearning content, simulations, job aids, videos, and guided walkthroughs
Ensure training content aligns with adult learning principles, accessibility standards, and user-centric design
Partner with leadership and business stakeholders to assess training needs, identify skill gaps, and align learning strategies with organizational priorities.
Design role-based and persona-driven learning paths to support technology adoption across the enterprise
Deliver engaging and high-impact training across multiple formats, including virtual instructor-led (VILT), classroom, hybrid, and self-paced digital learning
Facilitate sessions for all employee levels, including senior leadership, focusing on enterprise tools, cybersecurity, and best practices
Leverage modern tools (e.g., polls, breakout rooms, interactive simulations) to increase engagement and retention
Measure training effectiveness using KPIs, learner analytics, surveys, and performance metrics
Continuously optimize content and delivery methods based on learner feedback, data insights, and emerging technologies
Incorporate modern learning trends such as microlearning, blended learning, and just-in-time training
Support enterprise initiatives (e.g., M365, Box, ServiceNow, security tools) through training, onboarding programs, and adoption campaigns
Provide white-glove support and coaching for executives and high-impact user groups as needed
Enable employees to apply new skills through hands-on learning, real-world scenarios, and guided practice
Work closely with TDS teams, HR, and business leaders to ensure training programs drive adoption, improve productivity, and support organizational transformation efforts
Contribute to change management and communication strategies for major technology rollouts
Stay current with emerging technologies, enterprise tools, and digital learning innovations
Continuously evaluate and integrate new approaches to enhance learning effectiveness and user experience