Technology Technician - Nexus in Middlesex County (NJ)
About The Position
The Technology Technician is the on-site technical lead for venue operations and live events at Nexus in Middlesex County, New Jersey. The role supports venue technology systems during live events and for day-to-day facility needs, serving as the primary on-the-ground resource to ensure technology is ready, functional, and supported when needed. The position supports venue staff, partners, vendors, broadcast crews, and rights holders. It helps maintain operational technology before, during, and after events, responds to event-day issues, coordinates with internal teams and third-party vendors, and documents issues to improve consistent and scalable support across venues.
Requirements
- Two years of experience in help desk or IT support in a client/server environment is preferred.
- Experience in live event technology, venue operations, sports facilities, hospitality, entertainment, or a similar fast-moving environment.
- Working knowledge of audiovisual systems, WiFi, network cabling, event technology, and hands-on troubleshooting.
- Strong project management and customer service skills.
- Ability to remain calm under pressure, solve problems quickly, and communicate clearly with technical and non-technical stakeholders.
- Experience coordinating vendors and supporting technology in operational or guest-facing environments.
- Experience supporting HP and Apple hardware.
Responsibilities
- Serve as the on-site technology lead during events, supporting venue staff, partners, vendors, broadcast crews, and rights holders.
- Support venue systems, including audiovisual equipment, network connectivity, WiFi, computers, scheduling, ticketing, point-of-sale systems, and guest-access technology.
- Access key venue systems, identify power and connectivity needs, and coordinate timely issue resolution.
- Act as the first escalation point for event-day technology issues and determine when to involve outside vendors or internal support resources.
- Coordinate with internal teams and third-party vendors to keep event-critical systems operational before, during, and after events.
- Document issues, support consistent standards, and improve long-term supportability across venues.
- Help ensure event technology is ready before doors open and remains operational throughout events.
- Help venue teams understand how to obtain technology support and resolve issues quickly.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
