Technology Support Technician - Pittsburgh, PA

VetJobs • Pittsburgh, PA

9d • Onsite

About The Position

Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh, supporting education, research, and clinical activities. The Technology Support Technician provides technical support to faculty, staff, and students using classroom technology resources, ensuring the efficient operation of audio-visual equipment, computing equipment, software, and other systems in classrooms and instructional spaces. The role diagnoses and resolves moderately complex computing issues, configures end-user devices, troubleshoots and improves AV equipment, design, and programming, and provides advanced technical support as needed. The position also assists junior staff.

Requirements

• Associate's degree required; a combination of education and relevant experience may be considered in lieu of the education and/or experience requirement.
• At least 3 years of experience required; a combination of education and relevant experience may be considered in lieu of the education and/or experience requirement.
• Ability to manipulate hardware, move equipment, communicate with users, and walk to various campus locations.
• Ability to lift and transport computer equipment weighing up to 30 pounds to various campus locations.

Responsibilities

• Provide prompt technical support to faculty, staff, and students regarding classroom technology, including audio-visual equipment, computing equipment, and associated software.
• Diagnose and resolve hardware, software, and network-related issues with classroom technology, identify root causes, and implement solutions to minimize instructional disruptions.
• Perform maintenance such as firmware updates, software patches, and equipment inspections.
• Create and maintain documentation, user guides, and troubleshooting resources for classroom technology.
• Maintain records of classroom technology equipment, including inventory, repairs, and replacements, and assist with procurement as necessary.
• Provide customer service by listening to and addressing users’ needs and concerns with a positive, proactive approach.
• Configure end-user devices.
• Assist junior staff.
• Troubleshoot and improve AV equipment, design, and programming.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree