Technology Support Technician - Pittsburgh, PA

Military Spouse Corporate Career Network • Pittsburgh, PA

8d • Onsite

About The Position

Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh, supporting education, research, and clinical activities. The Classroom Technology Support Technician provides technical support to faculty, staff, and students using technology in classrooms and instructional spaces. The role supports the efficient operation of audio-visual equipment, computing equipment, and other classroom technology systems; diagnoses moderately complex computing issues; troubleshoots and improves AV equipment, design, and programming; provides advanced technical support when needed; and configures end-user devices. The position is on campus in Pittsburgh, Pennsylvania, and follows a Monday–Friday schedule from 6:30 a.m. to 3:00 p.m., with some off-hours work required for events.

Requirements

• Associate's degree required; a combination of education and relevant experience may be considered in lieu of the education and/or experience requirement.
• At least 3 years of experience required; a combination of education and relevant experience may be considered in lieu of the education and/or experience requirement.
• Manual dexterity to manipulate hardware, ability to move equipment, communicate with users, and walk to various campus locations.
• Ability to lift and transport computer equipment weighing up to 30 pounds to various campus locations.

Responsibilities

• Provide technical support to faculty, staff, and students using classroom technology, including audio-visual equipment, computing equipment, and associated software.
• Diagnose and resolve hardware, software, and network-related issues with classroom technology systems, identify root causes, and implement solutions to minimize instructional disruptions.
• Perform maintenance, including firmware updates, software patches, and equipment inspections, to maintain classroom technology performance and reliability.
• Create and maintain documentation, user guides, and troubleshooting resources to help faculty and students use classroom technology effectively and independently.
• Maintain accurate records of classroom technology equipment, including inventory, repairs, and replacements, and assist with procurement as necessary.
• Provide customer service by listening to and addressing the needs and concerns of faculty, staff, and students with a proactive approach to problem-solving.
• Configure end-user devices and provide advanced technical support when necessary.
• Assist junior staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree