Technology Support Specialist (Temporary)

A+E Global Media • Los Angeles, CA

13d • Onsite

About The Position

A+E Global Media is hiring a Tier 2 Technology Support Specialist to serve as the primary on-site IT partner for its Los Angeles office while providing remote support to employees at other locations. This highly visible role supports executives and media and production teams in a fast-paced environment. The specialist independently owns Tier 2 escalations from intake through resolution, prioritizes competing needs, and provides high-touch support to VIP users. The role also identifies recurring issues, improves documentation, and recommends practical fixes to reduce repeat tickets and downtime.

The position is fully in-office at the Los Angeles office, five days per week. Standard hours are Monday through Friday, 9:00 a.m.–5:00 p.m. local time, consisting of a seven-hour shift and a one-hour lunch, with occasional adjustments based on business needs. The role participates in an on-call rotation of two weeks every six weeks.

This is a temporary project assignment. Project assignment associates are employed through a third-party vendor to provide services to A+E Global Media for a specific project, with a duration of no longer than 18 months. The contract hourly pay rate is $40.00; the stated rate is a good-faith estimate, and compensation depends on factors including qualifications, skills, competencies, location, and experience.

Requirements

• 3–5 years of experience in an IT support role.
• Technical experience with Windows 11 and macOS.
• Experience with Microsoft 365 / Office 365.
• Experience with Active Directory / Azure AD.
• Experience with endpoint management tools: Intune/SCCM and JAMF.
• Experience with ITSM ticketing systems such as Freshservice, ServiceNow, or similar.
• Experience with business applications including Microsoft Office, Teams, Zoom, Box, OneDrive, and Parallels.
• Confident, professional support for executives and VIP users.
• Strong customer mindset and drive to improve the user experience.
• Ability to thrive in a fast-paced environment by prioritizing and multitasking.
• Clear ownership and ability to see issues through to full resolution.
• Prompt, accurate communication with users and third-party partners.
• Strong organization, planning, and follow-through.
• Must be able to commute reliably to the Los Angeles office and work on-site five days per week.

Nice To Haves

• ITIL V4 Certification.
• Microsoft Certification.
• Mac Certification.
• Experience working in broadcast/media.

Responsibilities

• Provide high-touch in-person support in Los Angeles and remote support to employees in other locations; triage, troubleshoot, and coordinate escalations for VIP users.
• Own Tier 2 escalations through full resolution and prioritize competing support needs.
• Maintain endpoint readiness, compliance, and supportability.
• Create and maintain documentation to reduce repeat requests and recurring issues.
• Meet SLAs, KPIs, and CSAT expectations and maintain strong ticket quality.
• Use the ITSM tool to report trends and share insights with leadership.
• Support onboarding and user training.
• Assist with local office initiatives and broader IT projects.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed