Technology Support Specialist

ST JOHNS HEALTH•Jackson, WY

1d•$27 - $37•Onsite

About The Position

The Technology Support Specialist orders, installs, modifies, repairs, and supports hardware, software, mobile devices, and peripheral equipment. Working collaboratively with Technical and Informatics teams, the specialist serves as the IT Lead on assigned projects and troubleshoots software, hardware, and peripheral issues. The role documents completed customer service requests, supports performance improvement activities, and follows the SJH Corporate Compliance Program. Other duties may be assigned by IT Management. The specialist provides help desk and on-call coverage, responds to user requests and critical issues, maintains device and software currency, and follows problems through to resolution with clear communication. The role also coordinates purchases and inventory, maintains related documentation, assists users with equipment and training, supports organizational events and projects, and travels to off-site facilities as needed. The position is on-site at the St. John's Health campus or other facilities, in office, hospital, acute and intensive care, and health care office settings.

Requirements

At least 2 years of experience in Information Technology or equivalent.
Ability to sit or stand in front of a computer for extended periods.
Ability to handle multiple disruptions and competing demanding priorities.
Effective verbal and written communication skills.
Ability to crouch, stoop, and/or bend.
Ability to occasionally lift up to 50 pounds.
Must work on-site at the St. John's Health campus or other facilities to fulfill the role's responsibilities.

Nice To Haves

Associate or bachelor's degree in Information Technology or equivalent is preferred.

Responsibilities

Configure, install, repair, and upgrade edge and peripheral devices.
Enable or disable network security for new and existing users as needed.
Call users back about new requests within 48 hours and respond immediately to STAT or critical requests.
Keep hardware, software, and peripherals up to date.
Investigate hardware and software problems and perform minor hardware and communication-connection repairs.
Follow problems through to resolution with accuracy, detailed documentation, and communication.
Serve as IT Lead on assigned special projects.
Participate in the on-call rotation and provide help desk coverage.
Troubleshoot end-user issues involving edge devices, printers, peripherals, servers, and integrations.
Coordinate activities and provide backup support to help desk, network services, and other information systems staff as needed.
Communicate information about workstation-related requests to employees, physicians, and office staff.
Document work performed and solutions in customer service ticket software daily.
Coordinate purchases of edge devices, software, hardware, peripherals, and upgrades.
Maintain an inventory and database of edge devices, replacements, printers, and peripheral devices.
Maintain documentation related to requests, purchases, licenses, and standards for software installation and configuration.
Participate in vendor meetings.
Help users resolve basic equipment problems and provide education and training on edge devices and printers.
Comply with hospital confidentiality, safety, infectious-material, and hazardous-material policies and procedures.
Participate in planning organizational projects requiring edge devices, printers, and peripheral devices.
Provide computer equipment assistance for medical staff meetings, Board of Trustees meetings, and training courses as needed.
Travel to off-site facilities to assist users with hardware, software, and peripheral devices.
Participate in performance improvement activities and perform other duties as assigned by IT Management.