Technology Support Specialist II

Broward County Public Schools • Pompano Beach, FL

1d

About The Position

The Technology Support Specialist II ensures continuous availability of technology assets at an assigned location by providing technical support for District-owned hardware, software, networks, and servers. The role focuses on customer concerns and needs, troubleshooting, training, and guidance, and helps maintain an effective, stable, and consistent digital learning environment, including virtual learning.

The specialist provides technical assistance to site-based staff and students, supports district technology and network security standards, coordinates with vendors, assists with approved hardware and software installations, performs basic troubleshooting and minor repairs or upgrades, and maintains technology asset inventories. The role also involves collaboration with the location technology team and district-level support staff, ongoing professional development, and compliance with applicable laws, safety rules, and District policies. Other duties may be assigned by the immediate supervisor or designee.

Requirements

• Standard high school diploma or satisfactory completion of an approved GED testing program, plus at least six years of experience supporting computer systems related to digital technology; alternatively, an associate degree from an accredited institution plus at least four years of such experience.
• Proficiency in basic hardware and software troubleshooting.
• Knowledge of Windows, Mac, and iOS operating systems.
• Ability to install and maintain software.
• Ability to manage and maintain computer network systems, including virtual and local area networks.
• Ability to support enterprise applications for word processing, spreadsheets, databases, presentations, electronic mail, cloud storage, and related applications.
• Effective communication skills.
• Computer skills as required for the position.

Nice To Haves

• Bilingual.

Responsibilities

• Provide technical assistance, training, and guidance to site-based staff and students experiencing hardware or software application problems.
• Collaborate with customers and district-level technology support staff to maintain an effective, stable, and consistent digital learning environment, including virtual learning.
• Support adherence to District network security standards and established District technology standards for hardware and software.
• Coordinate with vendors regarding acquisition of appropriate hardware and software.
• Assist with installation of approved stand-alone and networked hardware.
• Assist with or conduct installation of approved software.
• Perform basic technology troubleshooting and minor repairs or upgrades.
• Serve on the location technology team and collaborate with other assigned technology staff.
• Maintain and coordinate the integration of technology systems into the digital learning environment.
• Maintain an accurate inventory of technology assets, hardware, and software.
• Maintain technical proficiency by participating in District-led meetings and training programs.
• Promote and perform activities in compliance with equal employment and non-discrimination policies.
• Review current developments, literature, and technical information related to the job.
• Ensure adherence to safety rules and procedures and follow federal and state laws and School Board requirements.
• Perform other duties as assigned by the immediate supervisor or designee.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED