Technology Support Specialist II

Broward County Public Schools•Pompano Beach, FL

1d•Onsite

About The Position

The Technology Support Specialist II ensures continuous availability of technology assets at the assigned location by supporting District-owned hardware, software, networks, and servers. The role focuses on addressing customer concerns and needs, and providing technical assistance, training, and guidance to staff and students. The specialist works with customers and District-level technology support staff to maintain an effective, stable, and consistent digital learning environment, including virtual learning.

Requirements

Standard high school diploma or satisfactory completion of an approved GED test, plus at least six years of experience supporting computer systems related to digital technology; or an associate degree from an accredited institution, plus at least four years of such experience.
Proficiency in basic hardware and software.
Knowledge of Windows, Mac, and iOS operating systems.
Ability to install and maintain software.
Ability to manage and maintain computer network systems, including virtual and local area networks.
Ability to support enterprise applications for word processing, spreadsheets, databases, presentations, electronic mail, cloud storage, and related applications.
Effective communication skills.
Computer skills as required for the position.

Nice To Haves

Bilingual.

Responsibilities

Provide technical assistance, training, and guidance to site-based staff and students on hardware and software application problems.
Collaborate with customers and District-level technology support staff to maintain an effective, stable, and consistent digital learning environment, including virtual learning.
Support adherence to District network security standards and established hardware and software standards.
Coordinate with vendors on the acquisition of appropriate hardware and software.
Assist with installation of approved stand-alone and networked hardware and approved software.
Perform basic technology troubleshooting and minor repairs or upgrades.
Serve on the location technology team and collaborate with other assigned technology staff.
Maintain and coordinate the integration of technology systems into the digital learning environment.
Maintain accurate inventories of technology assets, hardware, and software.
Maintain technical proficiency by participating in District-led meetings and training programs.
Perform and promote activities in compliance with the School Board’s equal employment and nondiscrimination policies.
Participate in training to enhance skills and proficiency related to job responsibilities.
Review current developments, literature, and technical information related to the job.
Ensure adherence to safety rules and procedures, and follow federal and state laws and School Board requirements.
Perform other duties as assigned by the immediate supervisor or designee.