Technology Support Specialist II

Broward County Public Schools • Sunrise, FL

6d • Onsite

About The Position

The Technology Support Specialist II ensures continuous availability of technology assets at the assigned location by providing technical support for District-owned hardware, software, networks, and servers. The role focuses on addressing customer concerns and needs and providing support, training, and guidance to staff and students. The specialist works with customers and district-level technology support staff to maintain an effective, stable, and consistent digital learning environment, including virtual learning. This is a 217-day, nonexempt position. New hires are paid at the minimum of the assigned salary range.

Requirements

• Standard high school diploma or satisfactory completion of an approved GED test, with at least six years of experience supporting computer systems related to digital learning; or an associate degree from an accredited institution, with at least four years of such experience.
• Proficiency in basic hardware and software troubleshooting.
• Knowledge of Windows, Mac, and iOS operating systems.
• Ability to install and maintain software.
• Ability to manage and maintain computer network systems, including virtual and local area networks.
• Ability to support enterprise applications for word processing, spreadsheets, databases, presentations, electronic mail, cloud storage, and related applications.
• Effective communication skills.
• Computer skills required for the position.

Nice To Haves

• Bilingual.

Responsibilities

• Provide technical assistance, training, and guidance to site-based staff and students on hardware and software application problems.
• Collaborate with customers and district-level technology support staff to maintain an effective, stable, and consistent digital learning environment, including virtual learning.
• Support adherence to district network security standards and established District Technology standards for hardware and software.
• Coordinate with vendors to acquire appropriate hardware and software.
• Assist with installation of approved stand-alone and networked hardware and approved software.
• Perform basic technology troubleshooting and minor repairs or upgrades.
• Serve on the location technology team and collaborate with other assigned technology staff.
• Maintain and coordinate integration of technology systems into the digital learning environment.
• Maintain accurate inventories of technology assets, hardware, and software.
• Maintain technical proficiency through District-led meetings and training programs.
• Promote compliance with equal employment and nondiscrimination policies.
• Participate in training to enhance skills and proficiency related to job responsibilities.
• Review developments, literature, and technical information related to the job.
• Follow safety rules and procedures, federal and state laws, and School Board requirements.
• Perform other duties as assigned by the immediate supervisor or designee.

Benefits

• Salary and benefits consistent with the District's approved compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED