Technology Support Specialist II

Broward County Public Schools•Hollywood, FL

About The Position

The Technology Support Specialist II ensures the continuous availability of technology assets at an assigned location by providing technical support for district-owned hardware, software, networks, and servers. The position focuses on addressing customer concerns and needs and providing training and guidance to site-based staff and students. It helps maintain an effective, stable, and consistent digital learning environment, including virtual learning, in collaboration with customers and district-level technology support staff. The role supports district technology standards and systems, assists with hardware and software installation, troubleshooting, minor repairs, and upgrades, and maintains accurate technology asset inventories. The specialist participates in district-led meetings and training, keeps technical knowledge current, follows applicable laws and safety procedures, and performs other duties assigned by the immediate supervisor or designee. Salary, benefits, work-year length, and hours are governed by the District’s approved compensation plan and School Board-established terms.

Requirements

Standard high school diploma or satisfactory completion of an approved General Educational Development (GED) test, plus a minimum of six years of experience supporting computer systems related to digital technology; or an associate degree from an accredited institution, plus a minimum of four years of such experience.
Proficiency in basic hardware and software.
Knowledge of Windows, Mac, and iOS operating systems.
Experience installing and maintaining software.
Ability to manage and maintain computer network systems, including virtual and local area networks.
Ability to support enterprise applications for word processing, spreadsheets, databases, presentations, electronic mail, cloud storage, and related applications.
Effective communication skills.
Computer skills required for the position.

Nice To Haves

Bilingual.

Responsibilities

Provide technical assistance, training, and guidance to site-based staff and students on hardware and software application problems.
Collaborate with customers and district-level technology support staff to maintain an effective, stable, and consistent digital learning environment, including virtual learning.
Support adherence to district network security standards and established district technology standards for hardware and software.
Coordinate with vendors regarding the acquisition of appropriate hardware and software.
Assist with installation of approved stand-alone and networked hardware.
Assist with or conduct installation of approved software.
Perform basic technology troubleshooting and minor repairs or upgrades.
Serve on the location technology team and collaborate with other assigned technology staff.
Maintain and coordinate the integration of technology systems into the digital learning environment.
Maintain accurate inventories of technology assets and hardware.
Participate in district-led meetings and training programs to maintain or enhance technical proficiency.
Promote and comply with the School Board of Broward County, Florida’s equal employment and non-discrimination policies.
Participate in training programs to enhance skills and proficiency related to job responsibilities.
Review current developments, literature, and technical information related to the job.
Ensure adherence to safety rules and procedures and follow applicable federal and state laws and School Board requirements.
Perform other duties as assigned by the immediate supervisor or designee.