Technology Support Specialist II

CSU Careers•Turlock, CA

7d•Onsite

About The Position

The Technology Support Specialist II is a full-time position in the Office of Information Technology, available on or after December 7, 2026. The role works under general supervision and diagnoses and resolves moderately complex technology issues, manages small projects, and guides users. It applies established procedures and acquired job skills while exercising judgment in troubleshooting, system configuration, and recommending solutions. The incumbent may direct student assistants or staff on routine assignments. The position supports faculty and students with instructional technology in campus classrooms, event spaces, and distance-learning settings. It assists with integrating class recordings into the Learning Management System, including Panopto and Canvas, and maintains calendars, TeamDynamix tickets, and scheduling details for events, videoconferencing, and production studio use. The role coordinates and trains student assistants who support classroom technology, including managing schedules and budgets. It also assists with studio and field media production, special events, live streaming, and duplication or conversion of instructional video and audio content. The specialist provides technical support for computers, applications, networks, audiovisual and broadcast systems, streaming technologies, and audio networks across campus. Duties include configuring, maintaining, documenting, and troubleshooting technology systems; supporting campus events and learning spaces; advising stakeholders on technology needs; developing user training and documentation; and providing technical guidance for technology procurement, deployment, and support. The position may require travel and a valid California driver’s license.

Requirements

Education equivalent to a bachelor’s degree in a related field; an advanced degree in a related field may substitute for required experience on a year-for-year basis.
Two years of relevant experience; additional experience demonstrating the required knowledge and abilities may substitute for required education on a year-for-year basis.
Valid California Driver’s License.
Strong knowledge and expertise in hardware and software troubleshooting.
Knowledge of network connectivity, server administration, and system troubleshooting.
Ability to assess user needs and provide appropriate technology support using consultative skills.
Strong organizational skills to plan, organize, and manage technology support delivery and complete related small projects.
Strong communication and interpersonal skills, including the ability to explain technical information clearly to audiences with varying technical backgrounds and produce technology education materials.
Strong analytical skills to evaluate technology and configure and deploy system updates.
Skill in providing direction and training to others.
Proficiency with applicable software or technology systems.
Knowledge of university policies, data needs, and data privacy regulations.

Nice To Haves

Two years of direct experience supporting audiovisual, broadcast, streaming, and related multimedia technology systems.
Bachelor’s degree in Information Technology, Computer Science, or a related STEM field.
Experience with videography, network video and audio, lighting, multimedia, camera, and microphone equipment.
Experience maintaining professional video standards for campus events, training videos, and studio work.
Experience assisting with preproduction and postproduction for academic and communications video projects.
Experience supporting live events, mobile broadcast, or audiovisual production environments.
Experience working with audio networking systems and related audiovisual technologies.
Experience creating or using technical diagrams, equipment layouts, or setup documentation for audiovisual or broadcast-related technology deployments.
Experience assembling, configuring, testing, troubleshooting, or supporting audiovisual and audio-networking systems.
Experience with creative video editing, graphics, Adobe Suite, and live video studio environments.

Responsibilities

Provide advanced technical support to internal users for computer applications, hardware, and related technology.
Analyze and resolve hardware and software issues involving computers, laptops, printers, mobile devices, and other technology equipment.
Provide Support Desk assistance to students, staff, and faculty.
Generate Warrior Cards for students, staff, and faculty.
Support campus events, including NSO, NSAR, livestreaming, mobile broadcast support, and related audiovisual technologies.
Diagnose and resolve network connectivity issues, including VPN connectivity, and escalate issues to support teams as needed.
Support audiovisual technology and workstations in classrooms, conference rooms, and other learning spaces, including broadcast, streaming, mobile production, and networking audio technologies.
Install, configure, update software and firmware, perform preventive and corrective maintenance, document changes, and troubleshoot audiovisual, broadcast, streaming, and audio-network systems.
Assign, update, and complete tickets in TeamDynamix.
Update the property database for IT-related equipment.
Evaluate technology needs in classrooms, labs, and campus spaces and advise stakeholders.
Develop and deliver technology support documentation and training materials, including materials for audiovisual and broadcast-related technologies.
Lead small or specialty technology support projects, including projects involving audiovisual, mobile broadcast, streaming, and networking audio environments.
Develop standardized and specialized equipment and application configurations that support faculty pedagogy and classroom instructional formats.
Advise departments on procurement, setup, deployment, and support of technology equipment, including audiovisual, broadcast, streaming, and networking audio systems.
Use endpoint management tools such as SCCM, Intune, or JAMF.
Support faculty with classroom, event-space, instructional-technology, and distance-learning needs, including Panopto and Canvas class recordings.
Maintain internal calendars, tickets, and scheduling information for events, videoconferencing, and production studio use.
Coordinate and train student assistants supporting classroom technology, and manage their schedules and budget.
Assist with studio and field media production, special events, live streaming, and duplication or conversion of instructional video and audio content.
Obtain additional training or certification as directed based on department or campus needs, and provide support to other areas as directed.
Perform other duties as assigned.