Technology Support Specialist II
About The Position
The Technology Support Specialist II ensures continuous availability of technology assets at the assigned location by providing technical support for District-owned hardware, software, networks, and servers. The role focuses on customer concerns and needs, troubleshooting, training, and guidance. The specialist works with site-based staff, students, and district-level technology support staff to maintain an effective, stable, and consistent digital learning environment, including virtual learning. The position also supports network security and established District technology standards, coordinates technology acquisitions with vendors, and helps integrate technology systems into the digital learning environment. The role is based at Sheridan Technical College in Hollywood, Florida. It is classified as nonexempt and follows a 247/248-day work calendar. The hourly pay range is $27.82–$42.65; new hires are paid at the minimum of the assigned salary range. Salary and benefits are governed by the District’s approved compensation plan, and work-year length and hours are established by the School Board.
Requirements
- Standard high school diploma or satisfactory completion of an approved GED test, plus at least six years of experience supporting computer systems related to digital technology; alternatively, an associate degree from an accredited institution plus at least four years of such experience.
- Proficiency in basic hardware and software troubleshooting.
- Knowledge of Windows, Mac, and iOS operating systems.
- Ability to install and maintain software.
- Ability to manage and maintain computer network systems, including virtual and local area networks.
- Ability to support enterprise applications for word processing, spreadsheets, databases, presentations, electronic mail, cloud storage, and related applications.
- Effective communication skills.
- Computer skills required for the position.
- Ability to exert up to 20 pounds occasionally and/or up to 10 pounds frequently to move objects.
Nice To Haves
- Bilingual ability.
Responsibilities
- Provide technical assistance, training, and guidance to site-based staff and students on hardware and software application problems.
- Collaborate with customers and district-level technology support staff to maintain an effective, stable, and consistent digital learning environment, including virtual learning.
- Support and ensure adherence to District network security standards and established hardware and software technology standards.
- Coordinate with vendors to acquire appropriate hardware and software.
- Assist with installation of approved standalone and networked hardware.
- Assist with or conduct installation of approved software.
- Perform basic technology troubleshooting and minor repairs or upgrades.
- Serve on the location technology team and collaborate with other assigned technology staff.
- Maintain and coordinate integration of technology systems into the digital learning environment.
- Maintain accurate inventory of technology assets, hardware, and software.
- Maintain technical proficiency by participating in District-led meetings and training programs.
- Promote compliance with equal employment and nondiscrimination policies.
- Participate in training to enhance skills and proficiency related to job responsibilities.
- Review current developments, literature, and technical information related to the job.
- Follow safety rules and procedures, federal and state laws, and School Board requirements.
- Perform other duties as assigned by the immediate supervisor or designee.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
