Technology Support Lead

JPMorgan Chase & Co.•Jersey City, NJ

About The Position

As a Technology Support Lead in JP Morgan Chase's Wealth Management's Field Support team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience. You will play a key role in incident management, operational governance, and program delivery, promoting a culture of accountability, risk management, and cross-functional collaboration to achieve measurable improvements in application uptime, operational efficiency, and service quality.

Requirements

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
Proficient in observability and monitoring tools and techniques
AWS certification required (e.g., AWS Certified Cloud Practitioner, AWS Certified Solutions Architect, or equivalent).
Experience in developing and executing AI solutions and strategies, workflow automation, knowledge management systems, and optimizing operational processes.
Proficiency in project management methodologies, including requirements documentation, testing, and agile tools and practices.
Demonstrated ability to lead technology support teams and drive high-impact technology initiatives that achieve measurable business outcomes.
Experience implementing and overseeing risk management, compliance, and control practices.
Strong analytical, decision-making, and stakeholder management skills, with experience influencing executive-level stakeholders.
Excellent communication skills, with the ability to articulate complex technical concepts to a variety of audiences.

Nice To Haves

Working knowledge in one or more general purpose programming languages and/or automation scripting
Practical experience with public cloud
Experience with public cloud environments and automation scripting.
Certification related to Generative AI (GenAI) or Agentic AI.
Background in financial services or other highly regulated industries.
Demonstrated ability to drive digital transformation and technology modernization initiatives.
Familiarity with distributed systems, observability platforms, and advanced monitoring solutions.

Responsibilities

Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Execute policies and procedures that ensure operational stability and availability
Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure