Lead Network Technology Support (Government)

AT&T • Chantilly, VA

1d • Onsite

About The Position

This position requires office presence of a minimum of 5 days per week and is only located at customer's site. No relocation is offered. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission. The Lead Network Technology Support provides technical expertise to a Federal Government customer, in support of their IP CCTV security camera network. This role works in the customer’s IT department and collaborates with the security staff to develop, implement, support and deliver IP CCTV to offices throughout the US. This engineer ensures project success at all levels on behalf of the customer. They also support other disciplines of the project, including post-implementation and operational support.

Requirements

• Network+ or equivalent certification
• Security+ or equivalent certification
• Ability to obtain a public trust
• Strong Project Management skills

Nice To Haves

• Previous experience providing IT support to Federal Government customers
• Previous experience supporting IP CCTV security cameras and network
• CISSP certification or equivalent

Responsibilities

• Provide expert technical guidance to customer management and IP CCTV users
• Provide Tier 3 support for the IP CCTV including Routing & switching protocols, IP addressing scheme, configuring and managing Windows servers, Cisco routers and switches.
• Configures, manages, maintains CCTV components, including IP Cameras, Decoders, Encoders, Windows Server - NVR Recording Devices and CCTV’s software Application and Graphical User Interface
• In-depth troubleshooting, problem solving, customer service and trouble-ticket triage skills utilizing IT Service Management process
• Create documentation to support all stages of the program including, design, implementation, support and troubleshooting.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees