Technology Support Lead

JPMorgan Chase & Co. • Jersey City, NJ

3d

About The Position

Join our dynamic team to innovate and refine technology operations, impacting
the core of our business services.

As a Technology Support Lead in Enterprise Technology, you will play a
leadership role in ensuring the operational stability, availability, and
performance of our production services. Critical thinking while overseeing
day-to-day maintenance of the firm’s systems will be key and set you up for
success as you navigate tasks related to identifying, troubleshooting, and
resolving issues to ensure a seamless user experience.

Requirements

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Strong experience leading technologists to manage and solve complex technological issues at a firmwide level
• Responsible for end-to-end monitoring of core Payment Technology applications within Banking Technology space to ensure high availability and stability of production environments. Setting up and updating monitoring and alerting solutions including SLI / SLO Management to meet business SLAs. Perform Alert Management on a regular basis and implement runbooks / play books for creating autonomy of operations
• Responsible for day-to-day technical operations involving incident management, problem management, defect management and client requests management in a timely manner. Lead technical triaging during active incidents working closely with the technical and business stakeholders.
• Ensure resiliency and recoverability of the application platforms through periodic review of resiliency documents and conducting resiliency events to adhere with the audit and regulatory requirements.
• Drive Root Cause Analysis / tech triaging calls; documenting technical solutions and following up with technical teams on implementation of such solutions through active task management and follow ups.
• Achieve Operational Efficiencies through process automation of day-to-day operations including Certificate Management, Resiliency & Release Management, Hygiene Management and BAU functions.
• Active participation in change management processes, including deployment, rollback, and validation of production changes and release communications to stakeholders.
• Collaborate with cross functional development & testing teams, project management teams and other stake holders to analyze business requirements & outlined IT solutions; conduct code & design reviews and provide technology support in the development of such products including identifying the scope of work, design and document application related enhancements following Agile & Scrum DLC life cycles using tools such as Jira, Visio etc.

Nice To Haves

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud

Responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed