Lead Specialist - Technology Support Services

Wesco • Denver, CO

1d • Hybrid

About The Position

As the Lead Specialist -Technology Support Services, you will be the trusted
technical advisor for the Communications and Security Solutions (CSS),
Electrical and Electronic Solutions (EES)and Utility and Broadband Solutions
(UBS) sales organizations. The team proactively works with all global sales
representatives and supports all large, complex and global opportunities.
Responsible for supporting and driving new technologies and solutions into the
sales channels, supporting customer presentations, and acting as the quarterback
for opportunities.

We are looking for high energy technology experts that can learn new technology
quickly and develop narratives to make the technology easy to understand, and
scale throughout the sales organization.

Requirements

• Understanding of private wireless network, IoT, computer vision, AI, physical security, or AV
• Associate degree or commensurate years of technical experience required
• Licenses/Certificates/Designations – based on their technical field of expertise required
• 9+ years of experience in the technical field of design, implementation and/or commissioning
• Possess a customer-centric mindset
• Possess intermediate computer skills, including proficiency with Microsoft Office Outlook, Word, Excel, and PowerPoint
• Demonstrate strong technical knowledge in specialist field with confident public speaking and presentation skills
• Ability to travel up to 50%

Nice To Haves

• Bachelor’s Degree - Technical or engineering discipline, or commensurate years of technical experience preferred
• We prefer candidates who hold a BICSI RCDD, plus at least one specialty certification such as OSP, NTS, or DCDC

Responsibilities

• Establish Wesco’s credibility with end user customers and deliver value throughout the sales cycle as the technical liaison.  Position standards based technology solutions and education that meets the customer’s needs. Provide standards‑based technology recommendations and customer‑focused education, along with deliverables such as bills of materials, solution documentation, and written specifications that clearly communicate WESCO’s value, including our supply chain and global capabilities.
• Align with Wesco business leaders as a technical resource within the respective territories to better execute sales strategies and initiatives. As a trusted technical advisor, provide business leadership and technical guidance to sales reps through coaching, motivation and acknowledgement.
• Utilize the Global Technical Resource Center (GTRC) and Solutions Support as part of a holistic team strategy allowing the TSS to scale, by delegating core tasks of a project. This engagement results in improved turnaround time on customer deliverables and a higher product attachment rate to the overall solution.
• Take part in advanced technical training and continued education, gaining the knowledge to understand system architectures and position them in terms relevant to the customer.  Achieve and maintain Industry recognized credentials relevant to their discipline, territory needs and customer requirements.  
• Vendor liaison to our key Vendor Liaison/Technology Alliance Partner (TAP) manufacturers at a regional or global level as needed. Identify opportunities to specify TAP vendor products in the market and maintain WESCO’s position as the trusted advisor.
• Deliver technical presentations and execute hands-on training in client meetings, technical seminars, and industry trade shows to educate customers and partners on emerging technologies.
• Identify and position customer visits to WESCO’s Corporate Lab for the purpose of technology and product evaluation. Act as SME for customer visits when required to do so.

Benefits

• For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
• In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here [https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits].
• Through comprehensive benefits [https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits] and active community engagement, we create an environment where every team member has the opportunity to thrive. 

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees