Technology Support Specialist

University of Arkansas • Fayetteville, AR

3d • Onsite

About The Position

The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users. • Responds to technical requests that are primarily submitted using a Help Desk ticketing system, e-mail, and/or phone. • Maintains records by documenting hardware and software changes and revisions; and is responsible for the technology and facility-related setup for the Global Campus meeting rooms. • Ensures information technology (IT) support services to end users in support of institutional technology operation. • Completes procurements, installations, configurations, repairs and modifications of various technology hardware, software and associated components under general supervision. • Identifies, troubleshoots, resolves and/or escalates basic and more complex data, network connectivity, client/server processes and application issues according to established policies and procedures. • Maintains operational functions of technology systems to ensure appropriate integration, compatibility and functionality according to established user requirements. • Serves as a point of contact for individuals and groups providing standard-level organizational information about technological resources and addressing their needs. • Facilitates individual and group end user trainings, answers questions and provides information specific to non-routine and more complex information technology end user products and services. • This position also acts as a backup to the building support specialist for basic building duties and securing the building at the end of the business day. This is not a remote position. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• The formal education equivalent of a bachelor’s degree in computer science, computer applications, mathematics, or a related field
• At least one year of experience in computer support OR Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting
• At least five years of experience in computer support
• Excellent interpersonal and customer service skills
• Ability to communicate effectively and efficiently
• Ability to troubleshoot, diagnose and solve computer-related issues
• Ability to work collaboratively in a fast-paced environment

Nice To Haves

• Customer Service experience
• Experience solving intricate technical problems
• Experience using an IT Help Desk ticket tracking system
• Experience in Systems Administration
• Experience in hardware and software lifecycles and procurement
• Experience with Endpoint Management such as Microsoft Azure, Entra, or Intune
• Experience with server management

Responsibilities

• Responds to technical requests via Help Desk, email, and phone.
• Maintains records of hardware and software changes and revisions.
• Responsible for technology and facility setup for Global Campus meeting rooms.
• Ensures IT support services to end users.
• Completes procurements, installations, configurations, repairs, and modifications of technology hardware and software.
• Identifies, troubleshoots, resolves, and/or escalates data, network connectivity, client/server processes, and application issues.
• Maintains operational functions of technology systems.
• Serves as a point of contact for providing organizational information about technological resources.
• Facilitates individual and group end user trainings.
• Acts as a backup to the building support specialist for basic building duties and securing the building.

Benefits

• The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees