Technology Support Specialist
About The Position
Install, maintain and provide problem-solving services of end-user computer hardware and software, audiovisual equipment, phone system, and related equipment. Assist with network installation, troubleshooting, and documentation. The employees of the City are required to serve citizens and customers in a tactful, courteous manner; establish and maintain good working relationships with staff, directors, elected officials, and general public. Employees in this position must demonstrate honesty and integrity. SALARY & BENEFITS $25.00 per/hour for not more than 28 hours per/week. This is a Part-Time position and is not eligible for benefits nor paid time off QUALIFICATIONS • IT background and degree or on track to complete is required. • Currently enrolled part-time in a college program is preferred. Must be able to pass a pre-employment physical, including drug screen, and background check. DUTIES & RESPONSIBILITIES • Assist with desktop, audio/video, voice-over-internet protocol/mobile phone equipment and provide technical support. • Assist with the support of end-user desktop and laptop systems and mobile devices with peripherals, including device operating systems, application software, and imaging. • Monitor the help desk system and respond to requests in a timely manner. • Assist with installation, maintenance, and support of all desktop software associated with LAN/audio-video equipment. • Assist with moves, adds, and changes to hosted voice over internet protocol phone system. • Assist with the management of printers/copiers, camera systems, and facility access systems. • Assist with support for email and office products. • Assist with computer inventory systems and procedures. • Assist with monitoring and troubleshooting of wired and wireless network infrastructure. • Assist with physical cabling and network equipment installs. • Maintain an orderly work area for repairing equipment. Regular and predictable attendance. • Perform other duties as assigned. Special Skills and Training • Must possess and maintain a valid Michigan driver’s license. • Ability to pass and maintain CJIS compliance. • Ability to travel to and work at City of Dearborn Heights buildings as needed. • Ability to commit up to 28 hours of work per week onsite. • Maintain a current skillset and ability to use those skills in a self-directed way. • Demonstrated verbal and written communication skills required and the ability to effectively use those skills in training and the provision of effective customer service. • Demonstrated skill working with diverse populations. • Experience in support of voice over internet protocol phone systems. • Imaging software experience desired. • Google Workspace and Office 365 support experience desired. • Proficiency in using the Microsoft Windows desktop operating system and Windows based software. EQUAL OPPORTUNITY EMPLOYER Qualifications
Requirements
- IT background and degree or on track to complete is required.
- Must be able to pass a pre-employment physical, including drug screen, and background check.
- Must possess and maintain a valid Michigan driver’s license.
- Ability to pass and maintain CJIS compliance.
- Ability to travel to and work at City of Dearborn Heights buildings as needed.
- Ability to commit up to 28 hours of work per week onsite.
- Maintain a current skillset and ability to use those skills in a self-directed way.
- Demonstrated verbal and written communication skills required and the ability to effectively use those skills in training and the provision of effective customer service.
- Demonstrated skill working with diverse populations.
- Proficiency in using the Microsoft Windows desktop operating system and Windows based software.
Nice To Haves
- Currently enrolled part-time in a college program is preferred.
- Experience in support of voice over internet protocol phone systems.
- Imaging software experience desired.
- Google Workspace and Office 365 support experience desired.
Responsibilities
- Assist with desktop, audio/video, voice-over-internet protocol/mobile phone equipment and provide technical support.
- Assist with the support of end-user desktop and laptop systems and mobile devices with peripherals, including device operating systems, application software, and imaging.
- Monitor the help desk system and respond to requests in a timely manner.
- Assist with installation, maintenance, and support of all desktop software associated with LAN/audio-video equipment.
- Assist with moves, adds, and changes to hosted voice over internet protocol phone system.
- Assist with the management of printers/copiers, camera systems, and facility access systems.
- Assist with support for email and office products.
- Assist with computer inventory systems and procedures.
- Assist with monitoring and troubleshooting of wired and wireless network infrastructure.
- Assist with physical cabling and network equipment installs.
- Maintain an orderly work area for repairing equipment.
- Regular and predictable attendance.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
