Technology Support Specialist

University of Arkansas Fayetteville • Fayetteville, AR

1d • Onsite

About The Position

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary. The Technology Support Specialist is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users. This is not a remote position. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• The formal education equivalent of a bachelor’s degree in computer science, computer applications, mathematics, or a related field
• At least one year of experience in computer support OR Completion of technical training in computer science, data processing, or a related field acquired from a vocational, military, or industrial setting At least five years of experience in computer support.
• Excellent interpersonal and customer service skills
• Ability to communicate effectively and efficiently
• Ability to troubleshoot, diagnose and solve computer-related issues
• Ability to work collaboratively in a fast-paced environment

Nice To Haves

• Customer Service experience
• Experience solving intricate technical problems
• Experience using an IT Help Desk ticket tracking system
• Experience in Systems Administration
• Experience in hardware and software lifecycles and procurement
• Experience with Endpoint Management such as Microsoft Azure, Entra, or Intune
• Experience with server management

Responsibilities

• Responds to technical requests that are primarily submitted using a Help Desk ticketing system, e-mail, and/or phone.
• Maintains records by documenting hardware and software changes and revisions; and is responsible for the technology and facility-related setup for the Global Campus meeting rooms.
• Ensures information technology (IT) support services to end users in support of institutional technology operation.
• Completes procurements, installations, configurations, repairs and modifications of various technology hardware, software and associated components under general supervision.
• Identifies, troubleshoots, resolves and/or escalates basic and more complex data, network connectivity, client/server processes and application issues according to established policies and procedures.
• Maintains operational functions of technology systems to ensure appropriate integration, compatibility and functionality according to established user requirements.
• Serves as a point of contact for individuals and groups providing standard-level organizational information about technological resources and addressing their needs.
• Facilitates individual and group end user trainings, answers questions and provides information specific to non-routine and more complex information technology end user products and services.
• This position also acts as a backup to the building support specialist for basic building duties and securing the building at the end of the business day.

Benefits

• university contributions to health, dental, life and disability insurance
• tuition waivers for employees and their families
• 12 official holidays
• immediate leave accrual
• a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees