Information Technology Support (ITS) Lead

FedWriters, Inc.•Monterey, CA

1d•Onsite

About The Position

FWI is assembling a team to manage, maintain, secure, and accredit the Defense Language Institute Foreign Language Center (DLIFLC) Academic Network. This network provides the essential IT environment for all teaching and instruction at DLIFLC, serving students, staff, faculty, and guests. The ITS Lead will act as the primary technical escalation point for end-user support, bridging helpdesk operations, desktop services, and enterprise IT systems to ensure efficient problem resolution. This role involves developing solutions for complex network, desktop, and server issues, analyzing existing systems for proactive improvements, and delivering responsive, expert-level technical support to maintain a smooth learning environment for the military language training community. FWI has been recognized as a Top Workplace by the Washington Post in 2024 and 2025, offering significant growth opportunities in a collaborative setting. This position is contingent upon contract award.

Requirements

BA/BS from accredited college/university with minimum 5 years experience OR AA/AS with minimum 7 years experience OR 9+ years related technical experience (in lieu of degree)
Requires one of the following certifications: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, or SSCP
Windows or Apple Certified Technician
Advanced knowledge of current Microsoft desktop and server operating systems
Advanced knowledge of Microsoft SQL, Exchange, SharePoint, and other server applications
Advanced knowledge of computer and server hardware
Familiarity with network troubleshooting
Experience with Ivanti Management Suite (or equivalent ITSM Platforms), Microsoft SCCM, or Jamf Pro
Professional customer service skills
Resourceful and able to take initiative in a dynamic environment
Secret level security clearance

Responsibilities

Provide highest level of technical support to end users by handling escalated service requests
Develop solutions for complex network, desktop, and server problems
Analyze existing systems and make proactive recommendations for improvements
Develop, maintain, and implement systems, applications, and networking configurations
Oversee deployment and configuration of desktops, laptops, tablets, and peripherals (Apple & Windows)
Coordinate Information Assurance Vulnerability Management (IAVM) remediation on workstations
Ensure compliance with DoD Information Assurance standards for all client devices
May be required to travel (CONUS/OCONUS)