Information Technology Lead
About The Position
We’re looking for a proactive IT Team Lead to oversee the day-to-day operations of our internal IT helpdesk. You’ll manage a small team of IT Support Specialists, handle escalations, and partner with business stakeholders to improve employee experience and ensure timely, effective support across the organization. This role also requires experience with cloud infrastructure, as you’ll be involved in supporting and contributing to that environment while taking on independent projects. It’s ideal for someone who enjoys mentoring, thrives in a fast-paced environment, and is passionate about driving process improvement.
Requirements
- 5+ years of IT support experience, with at least 1–2 years in a lead or supervisory role
- Strong experience with modern ticketing systems (e.g., Jira Service Management, Zendesk, FreshDesk)
- Solid understanding of endpoint management (macOS, Windows, MDMs like Kandji or Intune)
- Comfortable with Microsoft o365 and SaaS administration
- Experience creating and managing internal IT documentation
- Excellent communication and problem-solving skills
Nice To Haves
- Familiarity with basic scripting or automation (bonus)
- Prior experience in a fast-paced startup or growth-stage company (nice to have)
Responsibilities
- Manage and mentor a team of Tier 1 and Tier 2 support specialists
- Monitor ticket queues and ensure SLA adherence and issue resolution
- Support and maintain cloud infrastructure environments (Azure, AWS, etc.)
- Lead and execute independent IT and cloud infrastructure projects
- Handle escalations and provide hands-on technical support when needed
- Maintain and improve internal documentation and the IT knowledge base
- Develop and optimize helpdesk workflows, ticket routing rules, and automation
- Identify trends in support issues and work with Tech Ops leadership on long-term solutions
- Collaborate with P&O on onboarding/offboarding processes
- Support endpoint management, asset lifecycle, and inventory accuracy
Benefits
- Competitive Salary
- Corporate Annual Profit Sharing
- 401K Plan
- Dental Coverage
- Medical Coverage
- Prescription Drug Plan
- Vision Coverage
- Health Savings Account (HSA)
- TELADOC
- Paid Time Off (PTO)
- 10 Company Holidays
- Bereavement Leave
- Life Insurance
- Flexible Spending Accounts (FSA)
- Short-Term Disability (STD)
- Long Term Disability (LTD)
- Parental Medical Leave
- Child Bonding Leave
- Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
