Information Technology Lead

Pagaya•New York, NY

8h•Onsite

About The Position

Pagaya is building a leading artificial intelligence network to help our partners grow their businesses and better serve their customers. Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit pagaya.com. Let's create better outcomes together! About the Role: We’re looking for an Information Technology Lead to join our NYC team and play a key role in supporting our U.S. operations as part of a global IT organization. This is a hands-on, individual contributor role, for an experienced professional who can operate independently, handle complex issues, and serve as a senior point of contact for IT in the U.S. You’ll work closely with global IT teams to ensure a consistent, secure, and high-quality employee experience. The role is based in the office (Monday–Thursday) and is part of a lean, high-impact IT team.

Requirements

5+ years of experience in IT support / IT engineering within an enterprise environment
Proven ability to handle complex technical issues and escalations independently
Hands-on experience with Okta, Google Workspace, Slack, MDM tools, and SaaS ecosystems
Experience managing SSO and authentication systems (SAML, access controls)
Solid understanding of IT operations: ticketing systems, asset management, and end-user support
Working knowledge of networking fundamentals (WiFi, VPN, VLANs, DNS, DHCP, firewalls)
Experience working in a distributed / global company environment
Strong organizational skills with high attention to detail and execution

Nice To Haves

Experience in a high-growth startup or fintech environment
Familiarity with Fortinet networks
Experience supporting both macOS and Windows environments
ITIL certification
Exposure to GRC frameworks and cybersecurity best practices

Responsibilities

Provide on-site IT support at our NYC headquarters (22 Vanderbilt) and remote support for employees across the U.S.
Act as a senior escalation point for complex technical issues across SaaS, endpoints, and networking
Serve as a central IT point of contact in the U.S., ensuring high service levels and operational continuity
Work closely with global IT teams to align on standards, tools, and processes
Support and execute IT projects, including global rollouts and local implementations
Contribute to the global IT support queue, assisting with tickets across regions based on priority and team workload
Collaborate with team members across time zones to ensure continuous coverage and efficient resolution of issues
Identify and proactively resolve recurring issues and inefficiencies
Create and maintain clear, scalable IT documentation for both technical and non-technical audiences
Maintain and optimize office networking infrastructure (WiFi, connectivity, reliability)
Lead new hire onboarding sessions, delivering IT training and best practices
Manage IT assets (ITAM) including provisioning, desk setups, printers, and AV systems
Support and maintain Zoom Rooms and conferencing systems for seamless hybrid collaboration
Own user lifecycle management (onboarding, offboarding, role-based access)
Ensure adherence to IT security and compliance standards (SOX 404, SOC 2, ISO)