Technology Lead

USG Corporation•Chicago, IL

8d•Hybrid

About The Position

USG Corporation is an industry-leading manufacturer of building products and innovative solutions, headquartered in Chicago. USG is undergoing a digital transformation to enhance its customer experience, aiming to be the easiest to do business with. This involves upgrading its technology stack, developing new digital platforms, and integrating a best-in-class eCommerce operating model to deliver exceptional customer experience across the US, Canada, and LATAM. The Technology Lead is responsible for the technical implementation and ongoing development of USG’s customer portal and eCommerce capabilities. This role ensures customers have access to consistent and accurate inventory, pricing, order, and account information through an exceptional user interface. Key responsibilities include overseeing the development of self-service account management and eCommerce functionality, such as shopping cart, checkout, order fulfillment, and order history, and managing integrations with USG’s commerce platform for a seamless user experience. The ideal candidate has a strong passion for development and a demonstrated appetite for continual learning. USG offers a hybrid workplace with an office location in Chicago, IL, and minimal travel may be required. The Customer Portal and eCommerce team, which combines business and IT expertise, is dedicated to delivering a superior eCommerce experience and driving conversion rates and customer satisfaction. The team works cohesively in an agile environment, guided by a Product Owner and the Technology Lead, to advance myusg.com as a critical customer platform and manage essential customer data, fostering innovation, agility, and accountability.

Requirements

Bachelor’s degree in Computer Science, Information technology, or a related field
5+ years of experience leading software development, management of technical resources, and transformation project experience
Extensive experience as a delivery and people leader and further as hands-on, technical individual contributor
Minimum 3-5 years experience as a developer
Deep experience with marketing technology platforms, including CRM systems (e.g., Salesforce) and CMS (e.g., Adobe, Contentful)
Deep experience with eCommerce technology platforms (e.g. commercetools, Salesforce Commerce Cloud, Spryker)
Proven experience in integrating various marketing and eCommerce technologies, including familiarity with API integrations and data synchronization between different systems
Deep understanding of MACH (Microservices, API-first, Cloud-native, and Headless) architecture
Expertise in optimizing eCommerce cart and checkout experiences for performance, speed, and conversion rates
Experience with A/B testing, multivariate testing, and other optimization methodologies
Strong problem-solving skills with the ability to troubleshoot and resolve technical issues
Excellent collaboration skills with the ability to work effectively with cross-functional teams
Excellent project management skills with the ability to lead technical projects and coordinate with cross-functional teams
Strong leadership skills with the ability to mentor and guide development teams
Excellent written and verbal communication skills
Knowledge of microservices architecture and serverless computing

Nice To Haves

Master’s degree or additional certifications in web development is a plus
Experience in marketing technology, eCommerce, IAM or related areas is a plus
Familiarity with advanced marketing automation tools/platforms and their application within a B2B marketing context
Experience with data streaming and the producer/consumer pattern
Experience with Oracle EBS and EDI integrations

Responsibilities

Lead and enable the technical implementation of eCommerce technologies and platforms, ensuring robust, scalable, and high-performing solutions.
Develop, optimize, and maintain high-performing shopping cart and checkout experiences that drive user engagement and conversion rates by designing for great user experiences.
Lead the migration from our legacy Salesforce Commerce Cloud powered eCommerce site to a modern Next.js/React implementation
Ensure seamless integration of eCommerce and customer identity technologies, including the commerce platform, CRM systems, identity and access management services, and analytics tools.
Manage technical aspects of platform performance and customer account management, including tracking, reporting, and data analysis
Work closely with marketing, design, and development teams to ensure alignment and successful execution of go-to-market initiatives
Lead technical projects from conception to completion, ensuring timely delivery and adherence to quality standards.
Coordinate with external vendors and partners as needed to implement and optimize marketing and eCommerce technologies
Encourage team-level decision making, make final decisions when needed, and escalate decisions that impact multiple teams or the broader transformation
Maintain comprehensive documentation for technical processes, integrations, and systems.
Ensure compliance with relevant data protection regulations and industry standards
Provide technical guidance and mentorship to development teams, ensuring best practices are followed to meet business commitments on time and with quality

Benefits

two medical insurance options
vision and dental coverage
401(k) Investment Plan with company match
pension plan
life insurance
accident insurance
legal insurance
pet insurance
Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity
paid time off
paid holidays