Technology Support Lead - Software Asset Optimization Owner

JPMorgan Chase & Co. • Columbus, OH

5d • $147,250 - $200,000

About The Position

As a Technology Support Lead in Corporate Technology’s Infrastructure Platforms team, you will help ensure the operational stability, availability, and performance of production services. The position calls for critical thinking while overseeing day-to-day system maintenance and identifying, troubleshooting, and resolving issues to support a seamless user experience.

The Enterprise Software Management (ESM) function within Global Technology Infrastructure manages JPMorganChase’s global software assets. Its activities include license compliance, request fulfillment, maintenance renewals, contract negotiations, chargeback, global software catalog management, and license key administration. In this role, you will own software asset optimization for assigned publishers, managing licensing, contracts, inventory, compliance, renewals, and usage optimization. You will coordinate across product owners and internal partner teams, maintain accurate records, and support cost control and compliance.

Requirements

• 7+ years of experience managing software assets across on-premises, SaaS, and/or public cloud environments.
• Strong understanding of software license metrics and software contracts, including entitlements, use rights, restrictions, and audit clauses, and their application to Software Asset Management.
• Experience reading, interpreting, and operationalizing software license agreements and contract terms.
• Experience with SAM tools such as USU/Aspera, Flexera, SNOW, or SamPro.
• Familiarity with software discovery tools such as ADDM, SCCM, or Altiris, and/or inventory or CMDB systems.
• Experience with license harvesting and/or large-scale end-user surveys.
• Demonstrated initiative, self-direction, and a proactive approach to problem-solving.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Collaborative working style and ability to build productive relationships with internal customers and partners.

Nice To Haves

• Software Asset Management certification from a recognized training provider.
• Customer service mindset and a track record of sustained high performance and customer satisfaction.
• Ability to work under pressure and interact effectively with varying levels of management.
• Ability to manage multiple teams to facilitate successful project execution and optimal solutions.
• Demonstrated ability to handle confidential information and communications appropriately.
• Strong analytical skills in Excel, attention to detail, and ability to synthesize complex data into clear, concise insights.

Responsibilities

• Manage software licensing, contracts, and inventory, including researching and interpreting licensing models, terms, and contract structures.
• Create and deliver software compliance reporting, trends, and insights to support cost control, pre-audit readiness, and ongoing compliance.
• Maintain accurate software and contract records in repositories and license management systems; monitor changes and communicate downstream impacts.
• Perform periodic internal compliance audits, reconciling entitlements against software deployments and consumption across physical and virtual environments, SaaS platforms, and third-party cloud environments.
• Partner with software product owners to determine strategy and optimize usage ahead of maintenance renewals and contract negotiations.
• Project manage contract renewal activity across involved teams by identifying work, assigning reasonable dates, and following up on progress.
• Maintain high data quality for assigned products and contracts, demonstrating a data-owner mindset.
• Apply financial acumen to forecasting and budgeting.
• Identify and remediate license gaps when consumption exceeds contractual entitlements, coordinating with product owners, Vendor Management, Sourcing, and Legal as needed.
• Collaborate with the Software Discovery team to ensure discovery tools accurately detect software usage for assigned publishers.
• Own publisher-facing licensing items for assigned vendors and drive optimal outcomes for internal customers.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed