Technology Workforce Optimization Lead
About The Position
Northern Trust is a global leader in innovative wealth management, asset servicing, asset management, and banking services. Since 1889, the company has been guided by its principles of Service, Expertise, and Integrity. With over 135 years of financial experience and more than 24,000 partners, Northern Trust serves sophisticated clients using leading technology and exceptional service. The Strategic Spending and Productivity team within Global Technology Services drives initiatives to improve the efficiency of Northern Trust’s Technology function. This team collaborates with senior leaders to identify opportunities, quantify returns, and empower teams to deliver outcomes. This role is situated within the Technology organization and collaborates closely with Technology teams, Human Resources, Procurement, and Finance. The primary goal is to align labor initiatives with organizational objectives, minimize contractor reliance, and implement process enhancements for efficiency and compliance. The role may also contribute to other projects aimed at optimizing Technology investments. The selected candidate will facilitate regular reviews with Technology leaders, monitor workforce composition shifts, and track progress on organizational designs. The position requires an experienced strategic thinker with expertise in program management, vendor management, and strong communication skills.
Requirements
- Bachelor’s degree in Business or Technology.
- 8+ years of work experience
- Ability to navigate and work across multiple stakeholders in a fast-paced, high performing environment
- Ability to structure work independently to meet deadlines
- Strong analytical skills
- Excellent communication skills
- Conversant in Agile development practices
- Strong organization and facilitation skills
- Project management fundamentals
- Comfortable presenting to senior executives
- Understanding of the software development lifecycle and broad technology concepts
- Thoughtful listener
- Ability to influence
- Deep sense of personal integrity
- Strong desire to drive projects to completion. Identifies issues and recommends solutions
Nice To Haves
- Graduate degree a plus
- Prior experience working in a consulting and/or strategy strongly preferred
- Experience with financial services or technology organizations preferred but not required
Responsibilities
- Lead strategic initiatives driving productivity, improving quality, and efficiency across Technology with particular focus including (but not limited to): Workforce Strategy, IT Automation, Process Improvement, Financial Strategy, Data and Analytics Strategy
- Refining organizational designs based on evolving business conditions
- Defining and monitoring team execution plans
- Identify inefficiencies and propose improvements with appropriate monitoring and data
- Diverse problem-solving experience and ability to analyze problems using data-driven approaches across technology areas
- Builds relationships and improves transparency among stakeholders
- Produces high quality deliverables and effectively manages expectations and deadlines to ensure exceptional outcomes
Benefits
- retirement benefits (401k and pension)
- health and welfare benefits (medical, dental, vision, spending accounts and disability)
- paid time off
- parental and caregiver leave
- life & accident insurance
- other voluntary and well-being benefits
- discretionary bonus program that may include an equity component
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What This Job Offers
Job Type
Full-time
Career Level
Senior
