Technology Support III

JPMorgan Chase & Co. • Houston, TX

5d

About The Position

As a Technology Support III team member in Corporate Sector – Employee Platforms, you will ensure the operational stability, availability, and performance of production application flows. You will support internally and externally developed systems by troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions, helping provide a seamless user experience and encouraging continuous improvement.

The role includes end-to-end application or infrastructure service delivery and day-to-day system maintenance. You will monitor production environments, use observability tools to investigate anomalies, analyze complex situations and trends, and support incident, problem, and change management across full-stack technology systems, applications, or infrastructure. You will also use enterprise-authorized AI capabilities in support workflows, validate AI-assisted recommendations, and handle operational data in accordance with sensitivity, security, resiliency, and operational requirements.

JPMorganChase describes a competitive total rewards package, with compensation based on role, experience, skills, and location. Eligible roles may receive commission-based pay or discretionary incentive compensation. Benefits and programs are based on eligibility, and additional details are provided during the hiring process.

Requirements

• At least 3 years of experience, or equivalent expertise, troubleshooting, resolving, and maintaining information technology services.
• Demonstrated experience using enterprise-authorized AI capabilities in production support workflows, with strong validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted incident recommendations before taking action, escalate when uncertain, and follow operational and security expectations.
• Knowledge of applications or infrastructure in a large-scale technology environment, both on premises and in public cloud.
• Experience with observability and monitoring tools and techniques.
• Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework.
• Formal training or certification in ServiceNow platform concepts and proficient applied experience.
• Demonstrated expertise in at least two ServiceNow modules.
• Proficiency in JavaScript and Glide scripting, and front-end technologies including HTML, CSS, and Angular.
• Experience with system integrations between ServiceNow and other applications using REST API.

Nice To Haves

• HR Service Delivery module experience.
• Service portal experience.
• ServiceNow certifications.
• Experience with one or more general-purpose programming languages and/or automation scripting.
• Working understanding of public cloud, AWS certifications, or Kubernetes certifications.

Responsibilities

• Provide end-to-end application or infrastructure service delivery and support day-to-day maintenance of firm systems to ensure operational stability and availability.
• Use enterprise-authorized AI capabilities to accelerate incident triage and trend analysis from operational signals, validating outputs and handling data according to sensitivity and security requirements.
• Assist in monitoring production environments for anomalies and address issues using standard observability tools.
• Identify issues for escalation and communication, and provide solutions to business and technology stakeholders.
• Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management for full-stack technology systems, applications, or infrastructure.
• Apply reuse-first, AI-assisted practices within incident, problem, and change routines to identify recurring interruption patterns and support validated remediation actions aligned with resiliency and security expectations.
• Maintain the firm’s systems to support operational stability and availability.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Commission-based pay and/or discretionary incentive compensation for eligible roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed