(USA) Technology Support II
About The Position
Join Walmart as a Technology Support II professional, providing expert technical assistance by troubleshooting and resolving system issues across hardware, software, and network environments. This role involves collaborating with stakeholders to identify root causes, executing maintenance upgrades, and supporting IT infrastructure to ensure seamless operations. The position requires effective communication with clients and management, maintaining accurate records, and contributing to continuous improvement initiatives. Candidates will demonstrate integrity, accountability, and a commitment to delivering high-quality technical support that enhances overall business performance and the end-user experience. The team provides high-impact, in-person end-user support through Tech Spots, ensuring minimal downtime and sustained productivity. Team members promptly address technical issues, troubleshoot problems, and maintain IT infrastructure, including Windows and Mac workstations and Active Directory environments. With a focus on clear communication and organizational change management, the team aligns technical services with business needs. Collaboration and knowledge sharing foster expertise in automation and system reliability. Committed to continuous improvement, the team supports operational excellence by delivering seamless, efficient technical solutions that contribute to Walmart's mission and enhance the overall customer experience.
Requirements
- Proven experience providing technical support and troubleshooting across IT infrastructure and information systems.
- Proficiency in installing, configuring, and maintaining hardware, software, networks, and peripheral devices.
- Strong knowledge of IT service management tools, including ServiceNow, and help desk support processes.
- Excellent communication and interpersonal skills, with the ability to clearly convey technical information to both technical and non-technical stakeholders.
- Ability to research, diagnose, and resolve issues related to web-based applications, intranet systems, and end-user computing environments.
- A commitment to continuous improvement and the adoption of emerging technologies, tools, and methodologies.
- Demonstrated accountability, integrity, and adherence to company policies, procedures, and ethical standards.
- Bachelor’s degree in Engineering, Information Technology, Computer Science, or related field OR 2 years’ experience in technology, system management and integration, process design, or related area.
Nice To Haves
- Microsoft Office
- Operations
- Creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Provide technical support by troubleshooting system issues and collaborating with stakeholders to identify root causes.
- Install, configure, and maintain computer hardware, software, networks, printers, and peripheral devices.
- Perform scheduled maintenance, upgrades, and updates, while responding promptly to system outages and breakdowns.
- Research and resolve technical issues related to web-based applications and intranet systems.
- Maintain accurate records of software licenses, hardware inventories, and technology requirements.
- Communicate technical issues, resolutions, and recommendations effectively to management and end users.
- Support continuous improvement initiatives through the adoption of new digital tools, technologies, and processes.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Walmart-paid education benefit program (Live Better U) for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
