Technology Support & Administration Assistant (AU Real Estate Experience Required)

Wingman Group PTY

11d•Remote

About The Position

We are seeking a detail-oriented Technology Support & Administration Assistant to support our Corporate Technology Department. The role focuses on coordinating support requests with software vendors, maintaining data quality across business systems, creating user training documentation and providing reporting and insights to help improve technology adoption and support outcomes across a network of real estate offices.

Requirements

Box+Dice CRM (essential)
Microsoft 365 (Outlook, Teams, Excel, Word, SharePoint)
CRM administration and data management
Reporting and dashboard preparation
Knowledge base or documentation creation platforms
Previous experience supporting real estate, property or franchise-based businesses.
Comfortable learning multiple software platforms quickly.
Strong problem-solving and organisational skills.
Proactive, responsive and customer-service focused.
Able to identify trends and opportunities for process improvement from support and system data.
Computer: RAM: 8GB HDD/SDD: 512 GB PU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest)
Operating System: Windows 11 Home or Pro
Power Backup: Power station, Powerbank, UPS, and etc.
Extra Display: Secondary/External Monitor
Audio & Video: Noise-Cancelling Headset + Web Cam
Internet Speed: 40-50 Mbps minimum bandwidth speed for both Download and Uploads.
BiR as you are a contractor (Required to submit any contributions required by the government.)
NBI or Police Clearance
Any Government-issued ID

Nice To Haves

RedHQ
PropertyMe
Real Time Agent
Engage ListOnce
CampaignAgent / AgentVendor
ActivePipe
Engage Inspect Real Estate (IRE)
Inspection Express
Monday.com
Zapier or workflow automation tools

Responsibilities

Manage and coordinate technology support requests with third-party software providers.
Track support tickets and provide regular reporting on trends, recurring issues, response times, and user adoption challenges.
Create and maintain Buxton-branded "How To" guides, user instructions, FAQs, and knowledge base content for business systems.
Perform ongoing data cleansing, auditing, and maintenance within our Sales CRM.
Assist with user account administration and general technology administration tasks.
Provide ad hoc support to the Technology Team on projects, audits, system rollouts, and process improvement initiatives.
Maintain documentation and ensure information remains accurate and up to date.

Benefits

20 Paid Time Off
Referral Bonus - 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract)
Annual Trip - connect with the broader Wingman community in person
Dedicated Support Contact (CSM) - someone to help you succeed and stay connected
Access to a Network = collaborate with follow contractors and onshore specialists
Opportunities to Upskill - optional sessions, peer learning, and developmental pathways
More Work, More Opportunity - potential for additional contracts, Statements of Work, or expanded workloads
High-Impact Projects - work alongside top-tier Australian partners on meaningful assignments
Flexibility First - deliver your work in your way, with full autonomy on how you achieve outcomes
Advisory Support - HR, Tax, and setup guidance available to make contracting seamless
100% Work-From-Home Contracts - all engagements designed for remote delivery