Conveyancing Administrator (AU Experience Required)

Deep Blue Company

12d•Remote

About The Position

DBC Philippines is the shared services company of Deep Blue Company (DBC), an Australian scale-up focused on reimagining the 'sale to settlement' experience for residential property buyers, sellers, and real estate agents across Australia. Our group of brands includes Conveyancing.com.au, First Class Legal, and bytherules, all leading Property Law firms. Bytherules Conveyancing is a national award-winning law firm specializing in property conveyancing, with over 100 team members operating in QLD & NSW. Our success is driven by our people and our commitment to delivering the best client service. Our Australia-based lawyers, clerks, and paralegals are supported by a dedicated team of legal support professionals in our Manila office. We are the #1 in Australia for Property Settlements, industry leaders with AI & Automation, and have a friendly team of 150+ passionate individuals. We offer a bespoke Practice Management System, genuine work-life balance, flexible working arrangements, and regular ongoing online professional development, best practice, and information sharing sessions.

Requirements

A minimum of 2 years Queensland conveyancing experience.
At least 2 years' experience in a customer-facing role, providing written and telephone support to Australian, New Zealand, or UK customers.
Proficiency in Actionstep, PEXA and M365 applications.
A demonstrated track record of delivering outstanding customer service and building trusted client relationships.
Excellent written and verbal communication skills, with the ability to engage confidently and professionally with clients, colleagues, and stakeholders.
Strong critical thinking and problem-solving skills, with the ability to identify issues, anticipate challenges, and implement practical solutions.
A proactive mindset, consistently taking initiative and acting on opportunities to improve outcomes without requiring direction.
The ability to anticipate the needs of clients and team members, ensuring a seamless and supportive experience.
Excellent organisational and time management skills, with the ability to manage multiple priorities while maintaining accuracy and adapting to changing business needs.
Exceptional attention to detail and a commitment to producing high-quality work.
The ability to work independently while also contributing positively to a collaborative, high-performing team.
Strong resilience, perseverance, and a commitment to delivering results.
Commercial awareness, with an interest in staying informed of industry developments and best practices.
The highest standards of integrity, professionalism, and discretion when handling confidential client and company information.
Conducive home office (free from noise and distraction).
Main internet: wired internet of at least 100mbps.
Reliable back up internet: at least 20mbps speed.

Nice To Haves

Naturally thinks ahead, identifies opportunities before they arise, and takes ownership of delivering exceptional outcomes.
Ability to anticipate the needs of both clients and your team, coupled with your commercial mindset and continuous improvement approach.

Responsibilities

Provide day-to-day administrative support to a Conveyancing Paralegal across a high-volume residential conveyancing portfolio.
Assist with the end-to-end administration of conveyancing files, ensuring accuracy, compliance, and timely progression of matters.
Communicate professionally with clients, real estate agents, brokers, and internal stakeholders via phone, email, and SMS.
Maintain accurate client records and manage confidential information in accordance with privacy and compliance requirements.
Conduct client verification and collect key property and transaction information with a high level of accuracy.
Prepare, update, and organize conveyancing documentation and electronic files throughout the transaction lifecycle.
Support settlement activities, including assisting with PEXA processes and related administrative tasks.
Deliver exceptional customer service while meeting key performance indicators and contributing to a collaborative team environment.