Workplace Experience Administrator

Canon Business Process Services, Inc.•Parsippany-Troy Hills, NJ

About The Position

This role involves managing administrative duties, greeting visitors, maintaining security, assisting with event planning, and ensuring smooth daily operations within a professional environment. The administrator will handle communication, resolve issues, and support team efforts, requiring strong organizational and interpersonal skills.

Requirements

Associates Degree is required
Proficient in Google Workspace (Gmail, Docs, Sheets, Slides, Forms, Drive)
Proficient in Microsoft Office (Word, Excel, PowerPoint, Teams)
Familiarity with MAC software and Apple products
Provide strong administrative skills with high-level attention to detail

Responsibilities

Greet, welcome, and direct visitors, employees, and vendors in a warm, friendly, and professional manner
Manage administrative duties such as document creation (agendas, presentations, handouts, and other written materials), filing, typing, copying, scanning, etc. as requested by client and manager
Independently resolve moderately complex problems and issues under general supervision using appropriate judgment, discretion, and knowledge
Maintain security by following procedures, monitoring logs, and issuing visitor/employee access
Maintain a professional appearance and demeanor that reflects CBPS and the client’s commitment to quality, continuous improvement, and respect for individuals
Assist with event planning (scheduling, coordinating with host, retrieve food and beverage options, setup catering)
Exhibit polite and professional verbal and written communication via phone, e-mail, and in-person
Communicate effectively with Strategic Account Manager by informing and providing updates regularly to guarantee that daily operation and customer objectives are met
Manage daily operations, checklists, and record key stats using Floor Control Worksheets
Manage and facilitate office tours, events, and meetings in Google Calendar
Schedule conference rooms per client requests and assist with event coordination, not limited to light cleaning and catering setup as needed
Cross train on the role of Floor Ambassador to provide coverage as needed
Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Inform employees, visitors, and vendors by answering or referring inquiries
Answer all incoming calls and provide exceptional customer service
May sign for incoming and outgoing packages, route to appropriate party
Manage conflicting priorities and be comfortable in a fast-paced environment
Work with the supervisor to ensure processes are clearly defined and issues are prioritized and resolved
Perform other duties as requested by customers and manager
Assist customers with fulfillment requests as needed
Attend meetings and takes meeting notes
Assist customer and manager in developing policies and procedures
Keep a safe and clean reception area by complying with procedures, rules, and regulations
Support continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
Contribute to team effort by accomplishing related results as needed
Ability to manage flexible work schedule and provide support before and/or after shift
May lift and/or move up to 50 lbs.