Technology Specialist (Part-Time)

Collin College•Plano, TX

12d•Onsite

About The Position

The Technology Specialist provides technical support, services, and training to faculty, staff, students, and outside organizations for software, hardware, peripherals, and audiovisual equipment. The position supports classes, equipment, and community events on and off Collin College campuses, and helps ensure that technology and events operate efficiently. The role supports and troubleshoots computers, internet and wireless access, media systems, and audiovisual equipment; sets up and operates equipment for events; installs and maintains technology; and integrates new technologies into classrooms, offices, and conference centers. It also includes maintaining equipment and software records and inventory, documenting service tickets, updating knowledge base articles, responding to security threats, and assisting with networking and telecommunications when requested. The position requires an associate degree from an accredited institution and three years of related work experience, or a high school diploma/GED and five years of directly related experience. It is part-time, hourly, based at the listed Plano, Texas location, and security-sensitive, so candidates are subject to a criminal background check. The role involves an office environment and medium physical work, including occasional lifting or exertion of up to 50 pounds and frequent movement of objects up to 20 pounds.

Requirements

Associate degree from an accredited institution and three years of related work experience; alternatively, a high school diploma/GED and five years of directly related work experience.
Knowledge of multiple types of audiovisual equipment, including control and audio systems, audio/video conferencing, video streaming and recording, distance learning systems, projectors, and media formats.
Knowledge of institutional standard computer software and hardware, large-event multimedia support, and department and college policies and procedures.
Computer and applicable software skills; audiovisual, troubleshooting, documentation, interpersonal, and customer service skills.
Ability to communicate effectively orally and in writing and maintain a professional manner when interacting with faculty, students, staff, and outside organizations.
Ability to identify and resolve technical issues in a timely manner.
Ability to repair and maintain computers, media equipment, and associated management control software.
Ability to write and use technical literature.
Ability to travel between campuses throughout the district for technical support and meetings.
Ability to adhere to and enforce department policies, protocols, and guidelines.
Candidates are subject to a criminal background check because the position is security-sensitive.

Responsibilities

Provide technical support and services to the college community so classes, equipment, and community events on and off campus run efficiently.
Assist students, faculty, staff, and vendors with computer, internet, wireless access, and media issues.
Troubleshoot hardware, software, and audiovisual problems.
Set up, operate, and tear down audiovisual equipment for conference center and campus events.
Set up, install, image, and maintain equipment in assigned areas.
Monitor emerging technologies, develop specifications, and recommend acquisitions of new equipment.
Integrate new technologies into classrooms, offices, and conference centers.
Maintain accurate records of software, hardware, equipment utilization, and problems.
Follow district policies and Technology Services procedures, including requirements related to copyright laws.
Support college-owned computers used by faculty, staff, and students, including installation, imaging, and troubleshooting.
Document tickets properly and support requests through the ticketing system.
Remediate security threats reported by the Security Department.
Maintain accurate inventory records and Active Directory containers.
Create and update knowledge base articles.
Assist with networking and telecommunications upon request.
Follow standards, rules, regulations, and orders for electrical and mechanical equipment.
Perform duties in accordance with college policies, procedures, and Core Values, and perform other duties as assigned.