Part Time - Information Technology - User Support Specialist

Penn State University • Philadelphia, PA

6d • Onsite

About The Position

Penn State Great Valley’s Information Technology Support (ITS) Help Desk is seeking part-time User Support Specialists to provide computer support to the campus community and external clients by phone, email, and in person. Support questions range from account access and wireless connectivity to displaying a laptop on a projector.

Specialists may provide classroom technology support, troubleshoot hardware and workstation issues, learn and test applications and audiovisual systems, and support AV for conferencing events. The ITS team provides training in supported areas, practical knowledge, and professional development. The role offers opportunities to learn new technologies and work with staff, faculty, students, customers, and professional colleagues in a diverse, high-energy environment.

The position is based on-site at Penn State Great Valley in Malvern, Pennsylvania. Work hours are 10–24 hours per week, Monday through Thursday and some Saturdays, with some flexibility in scheduling.

Requirements

• Strong communication and customer service skills.
• Experience working in various technical environments.
• Ability to work 10–24 hours per week, Monday through Thursday and some Saturdays.
• Ability to work on-site at the Great Valley Campus in Malvern, Pennsylvania.

Nice To Haves

• Experience in PC and Mac environments.
• Availability to work preferably in the evenings.

Responsibilities

• Answer computer support questions by phone and email and assist walk-in visitors in person.
• Provide classroom technology support.
• Troubleshoot hardware and workstation problems.
• Learn and test new applications and AV systems.
• Provide AV support for some conferencing events.
• Help staff, faculty, students, and external clients with their technology needs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed