Technology Specialist (Part-Time)

Collin College•Plano, TX

13d•Onsite

About The Position

The Technology Specialist provides technical support, services, and training to faculty, staff, students, and outside organizations for software, hardware, peripherals, and audio-visual equipment. The role supports classes and events on and off Collin College campuses, troubleshoots computer, network-access, media, and equipment issues, and sets up, operates, and removes audio-visual equipment for campus and conference-center events. The position installs, images, maintains, and integrates equipment and technologies in assigned areas, documents support requests and equipment information, maintains inventories and Active Directory containers, and creates knowledge-base articles. It also monitors emerging technologies, recommends equipment acquisitions, remediates security threats, and assists with networking and telecommunications when requested. The employee must follow college and department policies, technology procedures, copyright requirements, and electrical and mechanical equipment standards. This is a part-time, hourly, security-sensitive position based at the listed Plano location, with travel between district campuses as needed.

Requirements

Associate degree from an accredited institution and three years of related work experience, or a high school diploma/GED equivalency and five years of directly related work experience.
Knowledge of multiple types of audio-visual equipment, including control systems, audio systems, audio/video conferencing, video streaming and recording, distance-learning systems, projectors, and media formats.
Knowledge of institutional standard computer software and hardware.
Knowledge of large-event multimedia support and department and college policies and procedures.
Computer, applicable software, audio-visual, troubleshooting, documentation, interpersonal, and customer-service skills.
Ability to communicate effectively orally and in writing and maintain a professional manner when interacting with faculty, students, staff, and outside organizations.
Ability to identify and resolve technical issues in a timely manner.
Ability to repair and maintain computers, media equipment, and associated management-control software.
Ability to write and use technical literature.
Ability to adhere to and enforce department policies, protocols, and guidelines.
Ability to meet the position's physical demands, including lifting and moving objects and standing, walking, reaching, climbing, balancing, stooping, kneeling, crouching, pushing, and pulling.
Candidates are subject to a criminal background check because the position is security sensitive.

Responsibilities

Provide technical support and services to the college community to help classes, equipment, and community events on and off campus run efficiently.
Assist students, faculty, staff, and vendors with computer, Internet, wireless-access, and media issues; troubleshoot hardware, software, and audio-visual problems.
Set up, operate, and tear down audio-visual equipment for conference-center and campus events.
Set up, install, image, and maintain equipment in assigned areas of responsibility.
Monitor emerging technologies, develop specifications, and recommend acquisitions of new equipment.
Integrate new technologies into classrooms, offices, and conference centers.
Maintain accurate records of software, hardware, equipment utilization, and problems.
Follow district policies and Technology Services standard operating procedures, including requirements intended to prevent copyright violations.
Support faculty, staff, and college-owned student computers, including installation, imaging, and troubleshooting.
Document tickets in the ticketing system and support requests submitted through that system.
Remediate security threats reported by the Security Department.
Document and maintain accurate inventory and Active Directory containers.
Create and update knowledge-base articles.
Assist with networking and telecommunications upon request.
Follow standards, rules, regulations, and orders for electrical and mechanical equipment.
Travel between campuses throughout the district to provide technical support and attend meetings.
Perform other duties as assigned and comply with college policies, procedures, and Core Values.