Technology Specialist Co-op/Internship (Fall 2026)
About The Position
The British Columbia Investment Management Corporation (BCI) is seeking a Technology Specialist Co-op/Intern for the Fall 2026 work term (September to December). This role supports BCI users with their technology needs and assists with technology improvement initiatives driven by the Technology Service Desk team. BCI manages a globally diversified portfolio of assets valued at $295 billion and is one of Canada’s largest institutional investors. The Technology Specialist Co-op/Intern will work within the Technology Department, providing exposure to enterprise IT environments and business technology. Students from various technology-related programs such as Computer Science, Information Technology, Information Systems, or Network Administration can thrive in this role.
Requirements
- Enrollment or recent completion (within 1 year) in a university or college program relating to Information Technology.
- Ability to work effectively in a fast-paced, multi-project environment with multiple stakeholders.
- Excellent communication skills with the ability to ask effective questions that quickly identify the root of an issue.
- Strong ability to set clear expectations and communicate timelines to users in a professional manner.
- Willingness to step out of your comfort zone and embrace new challenges with a positive, can-do attitude.
- Strong research skills and ability to quickly learn new concepts to solve unfamiliar technical problems.
- Excellent interpersonal skills with a customer-service focus and strong problem-solving abilities.
- Ability to work with both technical and non-technical stakeholder groups.
- Strong written communication skills and the ability to develop clear documentation.
- Understanding the importance of writing procedures to guide a specific set of steps for end users.
Nice To Haves
- Basic knowledge of incident management and customer service processes.
- Baseline understanding of MS Windows, Active Directory and Azure infrastructures.
- Strong Office 365 skills.
- Ability to use Excel, PowerPoint, Word, and Outlook.
- Experience with ServiceNow and JIRA.
- Experience with technical troubleshooting and problem resolution.
- Knowledge of enterprise IT environments and support practices.
- Experience with Intune, SCCM, printer management, software packaging, and patch management.
Responsibilities
- Provide first-level technical support to BCI employees through our Service Desk ticketing system, handling in-person visits, phone calls, and remote support sessions.
- Troubleshoot hardware and software issues for end users, including workstations, laptops, and mobile devices.
- Assist with account management tasks including password resets, permissions, and access requests.
- Help with file and folder access management and assist users with network resource access.
- Assist with review and management of software packaging, policies, printers, and patch management.
- Receive comprehensive training through our graduated access framework, which empowers co-op students to perform the same meaningful work as our full-time Service Desk Specialists.
- Shadow experienced Service Desk Specialists to learn specialized technology tools such as Active Directory, Intune, NTFS File Access management, BitLocker Administration, PaperCut, vSphere, and PowerShell scripting.
- Participate in knowledge-sharing sessions to build understanding of enterprise IT environments.
- Assist with documentation of technical solutions and procedures for the knowledge base.
- Collaborate with the Technology Service Desk Team on day-to-day operations.
Benefits
- Excellent career development and training
- Opportunity to collaborate with technology staff across various disciplines
- Work with a dynamic team in a fast-paced environment
- Development of real-world skills
- Exposure to talented, approachable, and inspiring people
- Ability to opt-in for access to Dialogue (virtual primary care, employee and family services, and mental health supports)
- Time to connect with other Co-ops/Interns at BCI
- 2 paid days per year for volunteering
- Competitive pay
- Fixed-rate travel allowance (if coming to Victoria for this work term)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Intern
Education Level
No Education Listed
