Technology Services Specialist

Dean Dorton•Fort Wright, KY

About The Position

The Technology Service Specialist is an experienced internal technology professional who provides advanced end-user support, system troubleshooting, and technology solutions across Dean Dorton. The role handles complex issues beyond basic service desk support, supports core systems, and serves as a trusted technology partner to internal teams. It also includes mentoring Technology Service Associates and contributing to process and system improvements. The Internal Technology team provides secure, reliable, and responsive technology support to help Dean Dorton team members perform their best work. It partners with service groups and internal departments to support daily operations, maintain system reliability, protect firm data, and improve the digital employee experience. The role balances hands-on support with process improvement and long-term scalability. The position requires a bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience, and three to five years of experience in IT support, systems administration, or an internal technology role. Experience supporting business users in a professional services or corporate environment is preferred.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
Three to five years of experience in an IT support, systems administration, or internal technology role.
Ability to troubleshoot advanced hardware, software, application, and connectivity issues.
Experience supporting core business systems, user environments, and collaboration platforms.
Familiarity with service desk ticketing systems.
Familiarity with Microsoft Office, including Outlook, Word, Excel, and Teams.
Familiarity with Microsoft Admin Centers.
Familiarity with Windows operating systems and common business applications.
Familiarity with remote support and diagnostic tools.
Familiarity with Active Directory, Microsoft Entra, and Microsoft Intune.
Familiarity with SharePoint and OneDrive.
Clear communication, ownership, prioritization, and collaboration skills.

Nice To Haves

Experience supporting business users in a professional services or corporate environment.

Responsibilities

Serve as a primary escalation point for complex technology issues beyond first-level support.
Troubleshoot and resolve advanced hardware, software, application, and connectivity issues.
Support core business systems, user environments, and collaboration platforms.
Perform system configuration, maintenance, and updates for end-user technologies.
Partner with infrastructure, security, and applications team members to resolve cross-functional issues.
Document incidents, solutions, and system changes accurately and thoroughly.
Assist with technology rollouts, upgrades, new system implementations, and employee onboarding and offboarding.
Communicate clearly and effectively with team members of varying technical proficiency.
Take ownership and accountability for assigned issues and projects.
Provide guidance and informal coaching to Technology Associates.
Manage priorities in a fast-paced environment with competing demands.
Build trust with internal stakeholders through responsive, solution-oriented support.
Collaborate across teams to improve service delivery and system reliability.
Contribute to the development and maintenance of internal documentation and knowledge base resources.
Identify opportunities for process improvement, automation, and system optimization.
Participate in internal projects, initiatives, and committees as needed.
Support onboarding and training of new Internal Technology team members.
Pursue continuous learning and professional development.