Technology Services Specialist

Dolese Bros•Oklahoma City, OK

14h

About The Position

The Technology Services Specialist II independently supports Operational Technology applications that enable reliable and efficient business and field operations. The role configures, administers, troubleshoots, and supports applications used across operational functions, helping users resolve routine application, integration, access, endpoint, and technology issues. The specialist supports application and endpoint administration, deployments, upgrades, testing, implementations, documentation, and security and compliance activities. The position works with users, Business Analysts, Project Managers, Technology teams, vendors, and operational stakeholders to understand needs, support application improvements, and deliver consistent Technology services. The role includes participation in an on-call rotation and after-hours support for urgent issues as needed, as well as travel to field locations when needed.

Requirements

Bachelor’s degree in Information Technology, Business, Information Systems, or a related field, or an equivalent combination of education and experience may be considered in lieu of a degree.
At least two years of experience supporting business applications, Operational Technology applications, enterprise applications, technology implementations, or related technical activities.
Working knowledge of supported Operational Technology applications, business processes, and routine application administration practices.
Working knowledge of application and endpoint administration tools and processes for routine configuration, deployment, user access, and lifecycle activities.
Working knowledge of application deployment, testing, configuration, and implementation methods.
Working knowledge of Microsoft SQL for application troubleshooting, data validation, and operational application support.
Ability to create and maintain application and technology documentation, troubleshooting resources, and knowledge content.
Ability to independently resolve routine application, integration, endpoint, and supporting technology issues.
Problem-solving and analytical skills to evaluate reported issues, identify recurring concerns, and contribute to service improvement.
Planning and organizational skills to independently manage assigned support, administration, deployment, documentation, and implementation activities.
Customer service and communication skills to independently support routine user and operational application needs.
Ability to communicate technical information clearly with users, operational stakeholders, Business Analysts, Project Managers, vendors, and Technology teams.
Ability to work effectively with application vendors and technical resources supporting operational platforms and business processes.
Commitment to continuous learning and expanding knowledge of Operational Technology applications, business processes, application support, integrations, endpoint technologies, and implementation practices.
Ability to travel to field locations as needed.
Valid driver’s license with a good driving record, to be maintained.
Ability to work outside normal business hours as needed.
Ability to lift, push, or pull objects of various dimensions weighing up to 30 pounds occasionally.
Ability to perform primarily sedentary work and tolerate prolonged standing, sitting, and walking.
Ability to perform repetitive motions such as typing and data entry using a keyboard and mouse.
Ability to communicate clearly and effectively.

Nice To Haves

Experience with Sysdyne Technologies, TAC Insight, and Command Alkon product lines.
Experience supporting application access, endpoint technologies, databases, or related application support technologies.
Experience supporting application deployments, upgrades, testing, integrations, or technology implementations.

Responsibilities

Configure, support, and troubleshoot routine Operational Technology applications using established practices.
Provide hands-on application support to users across operational functions and help resolve issues affecting business and field activities.
Gather and analyze information about reported application issues, evaluate findings, and identify practical solutions within assigned responsibilities.
Support systems used for CRM, point-of-sale, Inside Sales and Logistics, batching, dispatch, delivery, Quality Control, and related operational functions.
Perform routine application and endpoint administration, including configuration, user access, and support activities.
Administer routine application functionality and settings in accordance with established procedures and approved access requirements.
Coordinate application, access, or endpoint concerns that require additional support with the appropriate Technology teams.
Support application deployments, upgrades, endpoint configuration, testing, validation, acceptance, and technology implementations.
Complete assigned configuration, testing, documentation, and implementation activities for application and technology projects.
Support user and operational readiness during upgrades, implementations, and technology changes.
Troubleshoot and resolve routine application, integration, endpoint, and supporting technology issues.
Apply established application and endpoint security practices and support compliance requirements.
Identify application, access, security, data, or technology concerns and coordinate their resolution or escalation.
Participate in an on-call rotation and provide after-hours support for urgent Operational Technology application issues as needed.
Maintain application and technology documentation, technical procedures, and knowledge resources using established standards.
Communicate new issues, troubleshooting steps, and resolutions to team members and maintain accurate support documentation.
Support user training and develop resources that promote understanding of supported applications and user self-sufficiency.
Contribute to implementation efforts and support project planning, status tracking, and implementation needs.
Work with Business Analysts, Project Managers, Technology teams, vendors, and operational stakeholders to clarify application needs and support implementations.
Identify recurring application, technology, and support issues and contribute to service improvement efforts.
Recommend practical improvements to application support, user experience, operational effectiveness, or Technology service delivery.
Communicate technical information clearly while coordinating application support, deployments, and implementation activities.
Perform other duties and responsibilities assigned on a temporary or permanent basis as needed.