Information Technology Specialist (Network Services)

U.S. Army Cyber Command • Fort Shafter, HI

2d • Onsite

About The Position

This DoD Cyber Excepted Service (CES) position is in the Excepted Service under 10 USC 1599f and is located at Fort Shafter in Honolulu, Hawaii. The position operates and maintains assigned networks supporting customer organizations and provides Tier II network support in accordance with DoD, U.S. Army, and DISA directives and guidelines. The employee uses approved network management tools to monitor network health, detect and resolve anomalies, and meet service thresholds. The role also leads projects to upgrade or replace network services, acquires and troubleshoots hardware and software, and advises management and technical staff on network technology capabilities and use in support of mission requirements.

The position is designated Mission Essential. The employee may be required to report to or remain at work during emergencies. Temporary duty travel may be required up to 5%. A valid driver's license is required, and the employee must be able to obtain and maintain a Secret security clearance and meet certification requirements within six months of assignment. The position requires a physical and the ability to lift and carry up to 50 pounds and crawl into confined spaces. A three-year trial or probationary period may apply.

Applicants must meet the specified employment-authority eligibility requirements. Qualification requires one year of directly applicable experience demonstrating relevant knowledge, skills, abilities, and competencies, or qualifying graduate education. The position is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure. The position may be subject to a suitability or fitness determination based on a background investigation.

Requirements

• Meet the applicable employment-authority eligibility requirements; the listed eligible category is current permanent ARCYBER/NETCOM civilian employees applying to CES positions.
• Have one year of directly applicable experience demonstrating the knowledge, skills, abilities, and competencies needed for the position, or meet the stated qualifying graduate-education alternative.
• Demonstrate experience maintaining classified and unclassified networks; assisting with network-service availability anomalies and problems; recording and monitoring issues and resolutions; advising on network capabilities; reviewing procurement contracts; and recommending action.
• Demonstrate the IT-related competencies of attention to detail, customer service, oral communication, and problem solving.
• Be able to obtain and maintain a Secret security clearance.
• Meet certification requirements within six months of assignment and satisfactorily complete required training and certification or recertification under DoDM 8140.03.
• Have an appropriate, valid driver's license.
• Complete a required physical and be able to lift and carry up to 50 pounds and crawl into confined spaces.
• Be able to travel on temporary duty up to 5%.
• Provide proof of U.S. citizenship.
• Submit a full resume; qualifying education must be supported by transcripts, and foreign education must be evaluated as described in the posting.
• Complete a three-year probationary period if required.

Responsibilities

• Operate and maintain assigned networks supporting the information service requirements of customer organizations.
• Provide Tier II network support in accordance with DoD, U.S. Army, and DISA directives and guidelines.
• Use approved network management tools to monitor network health and proactively detect and resolve anomalies to meet service thresholds.
• Lead projects to upgrade or replace network services.
• Acquire, install, and troubleshoot new or existing hardware and software systems.
• Advise management and technical staff on network technology capabilities and utilization in support of organizational mission requirements.
• Report to or remain at work during severe weather or other emergency situations as required to support mission operations.

Benefits

• A comprehensive federal employee benefits package is available; specific benefits depend on position type and should be confirmed with the hiring agency.
• Permanent Change of Station allowances may be authorized, subject to applicable regulations and an agency determination that a move is in the Government's interest.
• Recruitment or relocation incentives may be authorized.
• Federal employees in Honolulu are currently entitled to an 8.64% Cost of Living Allowance in addition to base salary, subject to change.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed