Information Technology Specialist (Network)

Federal Emergency Management Agency•Atlanta, GA

About The Position

This position is in FEMA Region Four, Mission Support Division, Information Technology Branch. The Information Technology Specialist provides organization-wide hardware and software support and plans and implements customer support for IT equipment, systems, interfaces, and networks. The role investigates, analyzes, and resolves complex customer requirements and helps maintain the IT architecture. It also assists with the Regional communications security (COMSEC) program. The position supports LAN/WAN systems and applications and monitors the operation, maintenance, and security of complex voice and data communication systems. FEMA employees have recurring emergency management responsibilities and may be recalled at any time for emergency operations. Deployment may involve irregular hours, extensive travel with little advance notice, extended assignments, work outside the official duty station, and physically austere or operationally challenging conditions. The selected employee must attend a three-week in-person training course in Emmitsburg, Maryland within six months of onboarding.

Requirements

Be a U.S. citizen.
Successfully pass and maintain a Top Secret/SCI background investigation as a condition of placement.
Meet the listed IT competencies: attention to detail, customer service, decision making, information management, interpersonal skills, oral communication, problem solving, teamwork, and technical competence.
Have one year of specialized experience equivalent to at least the GS-11 level, including installing, supporting, and implementing LAN/WAN systems and applications; providing customer support for IT equipment, systems, interfaces, and networks; and monitoring complex voice and data communication systems.
Current federal employees must have 52 weeks at the next lower grade or equivalent grade band and meet time-in-grade requirements.
Register for Selective Service, if required.
Be able to obtain and maintain a Government credit card.
Be able to deploy anywhere in the United States and its territories with little or no advance notice for an extended period.
Attend a three-week, in-person training course in Emmitsburg, Maryland within six months of onboarding.
Submit a resume of no more than two pages with the required employment and experience information.

Responsibilities

Provide hardware and software support across the organization.
Plan and implement customer support for IT equipment, systems, interfaces, and networks.
Investigate, analyze, and resolve complex customer requirements.
Maintain the IT architecture.
Assist with the Regional communications security (COMSEC) program.
Install, support, and implement LAN/WAN systems and applications.
Monitor the operation, maintenance, and security of complex voice and data communication systems.
Deploy for emergency management operations, potentially with little or no advance notice and for extended periods.