Information Technology Specialist (NETWORK SERVICES)

U.S. Army Cyber Command • Fort Wainwright, AK

16h • Onsite

About The Position

This is a Department of Defense Cyber Excepted Service (CES) position in the Excepted Service under 10 USC 1599f, located at Fort Wainwright, Fairbanks, Alaska. The position serves on the Network Enterprise Center communications team as an Inside Plant Technician supporting Defense Switched Network (DSN), Voice over IP (VoIP), and legacy Time Division Multiplexing (TDM) telecommunications systems. The role is in the Professional Work Category at the Full Performance Work Level within the CES Occupational Structure.

The incumbent integrates, configures, and optimizes voice and data network systems, including IP telephony, PBX platforms, call manager systems, and associated hardware and software. Duties include installing, testing, troubleshooting, and maintaining switching systems, circuit equipment, cable distribution systems, and customer connectivity; monitoring performance and diagnostic data; resolving service issues; planning upgrades and configuration changes; and coordinating with customers, NEC operations, vendors, and emergency personnel to maintain reliable telecommunications services.

The position requires one year of directly applicable experience demonstrating the knowledge and competencies needed for the work, or qualifying doctoral-level education. Relevant experience includes enterprise IT and telecommunications support; hands-on VoIP administration and troubleshooting; analog voice gateway management; inside plant work such as cable management and equipment installation in a data center; and documenting and resolving customer service requests for modern and legacy telecommunications services. The position also requires obtaining and maintaining a Secret security clearance and meeting applicable DoD cyber workforce qualification and continuing professional development requirements.

The position has a 10% temporary duty or business travel requirement. It is mission essential, and the employee may need to remain on duty or report during severe weather or installation closures. Overtime, work outside normal duty hours (including evenings, weekends, and holidays), callback, and emergency duty may be required. Employees must be able to lift 50 pounds, and a physical examination is required.

Requirements

• At least one year of directly applicable experience demonstrating the knowledge, skills, abilities, and competencies necessary for success in the position, or qualifying doctoral-level education as described in the posting.
• Qualifying experience must include technical support for IT and telecommunications systems in a large-scale enterprise environment.
• Hands-on administration and troubleshooting of VoIP systems, including experience managing analog voice gateways.
• Experience performing inside plant work, including cable management and equipment installation in a data center.
• Experience using service management systems to document and resolve customer service requests for modern and legacy telecommunications services.
• Demonstrated attention to detail, customer service, oral communication, and problem-solving competencies as described in the posting.
• Must obtain and maintain a Secret security clearance; the position is designated Tier 3, Non-Critical Sensitive, Moderate Risk.
• Must obtain and maintain applicable DoD cyber workforce qualifications, including foundational requirements within 9 months, resident requirements within 12 months, and 20 hours of continuing professional development per work role code.
• Must be able to lift 50 pounds and complete a physical examination.
• Must provide proof of U.S. citizenship.
• Appointment may be subject to a suitability or fitness determination and background investigation; a three-year probationary period applies unless the stated prior-service exception is met.
• Must meet the eligibility requirements of at least one listed employment authority category; this announcement identifies current permanent ARCYBER/NETCOM civilian employees applying to CES positions.
• If qualifying through education, must provide transcripts; foreign education must be evaluated or credited as described in the posting.

Responsibilities

• Serve on the Network Enterprise Center communications team as an Inside Plant Technician for DSN, VoIP, and legacy TDM telecommunications systems.
• Integrate, configure, and optimize VoIP and voice/data network systems, including IP telephony, PBX platforms, call manager systems, and related hardware and software.
• Install, test, troubleshoot, and maintain digital and analog switching systems, circuit equipment, cable distribution systems, and customer connectivity.
• Monitor system performance and analyze logs and diagnostic data to identify service issues and implement corrective actions.
• Plan and execute upgrades and configuration changes, and develop procedures and recommendations to improve voice and network infrastructure.
• Coordinate with customers, NEC operations, vendors, and emergency personnel to resolve telecommunications issues and support reliable service delivery.
• Document and process service requests, including user profile modifications and E911 location data, in the CAIRS database.
• Maintain telecommunications equipment inventories and document cable runs, switch ports, and VoIP handsets.
• Conduct site surveys and coordinate customer solutions and trouble resolution across modern and legacy telephony platforms.
• Brief and coordinate technical solutions and projects with technical and non-technical stakeholders.
• Obtain and maintain required DoD cyber workforce qualifications, certifications or recertifications, and continuing professional development.
• Perform callback and emergency duty, and report for or remain on duty during severe weather or installation closures when required.

Benefits

• Comprehensive federal employee benefits package for eligible employees and their families.
• Permanent Change of Station allowances may be authorized, subject to applicable rules and agency determination.
• Recruitment or relocation incentives may be authorized.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree