TF069 Technology Services Lead

Bank of America•Plano, TX

12d•Onsite

About The Position

This job manages the day-to-day activities and functions of an assigned team, including delegating work, supervising processes, providing informal leadership to sub-teams or technology silos, managing on-call and support schedules, and mentoring and directing team members. The role resolves complex technical and analytical issues and communicates results to senior management and Line of Business partners. The position ensures technology assets, configuration items (CIs), and services comply with approved configuration standards, security baselines, architecture requirements, and regulatory controls. It coordinates compliance monitoring, remediation, exception management, reporting, and audit evidence collection across technology teams. The role also coordinates configuration compliance across technology, engineering, operations, and risk teams; maintains compliance processes and standards; monitors compliance tooling results; tracks configuration drift and unauthorized changes; validates findings and assesses business impact; and drives remediation to completion. Bank of America describes an in-office culture with role-specific flexibility. The position is listed as first shift, with a 40-hour workweek, and includes support for off-hours, weekends, and release windows through an on-call rotation.

Requirements

At least 3 years of experience in technology operations, configuration management, infrastructure, service management, or technology risk.
Experience with configuration compliance, CMDB/CI management, configuration standards, and baseline controls.
Experience analyzing compliance findings, configuration drift, exceptions, and technology risk.
Demonstrated ability to coordinate remediation across engineering and operational teams and drive issues to closure.
Knowledge of technology risk, controls, audit evidence, and regulatory compliance practices.
Strong analytical, problem-solving, data-analysis, and executive communication skills.
Experience managing remediation commitments against SLAs and risk timelines.

Nice To Haves

Compliance monitoring
Risk assessment
Audit readiness
Root cause analysis
Regulatory compliance
Data analysis

Responsibilities

Manage and prioritize team tasks and assignments, track tasks and tickets in systems of record, ensure enterprise service level agreements are met, and participate in defect, incident, problem, and change review meetings and release activities.
Serve as an escalation point for team members, peers, and partner teams, and share leadership point-of-contact duties for high-priority incident triage or consulting engagements.
Perform the responsibilities of team members from applicable teams.
Work with appropriate teams to establish alerts, monitoring, dashboards, and processes for new projects and initiatives.
Participate in and assist with resource interviews and onboarding.
Perform access reviews and compliance activities, and serve as a delegate for administrative processes.
Create the on-call rotation schedule and ensure support coverage for off-hours, weekends, and release windows.
Coordinate configuration compliance activities across technology, engineering, operations, and risk teams.
Maintain configuration compliance processes, procedures, and standards.
Ensure approved baseline configurations are documented and traceable to policies, standards, and architecture requirements.
Support governance forums and compliance reviews.
Monitor compliance results generated by configuration compliance-related tooling.
Track configuration drift and unauthorized changes.
Validate compliance findings and determine business impact.
Ensure compliance checks are executed against approved baselines.
Coordinate remediation plans for non-compliant devices and services.
Work with engineering and operational support teams to prioritize corrective actions.
Track remediation progress against SLA and risk timelines, and escalate overdue findings and unresolved risk exposures.