Coordinator, Technology Services

United Way of Dane County Inc • Madison, WI

11d • $22 - $24 • Hybrid

About The Position

The Technology Services Coordinator supports the accuracy, integrity, and effective use of organizational data while providing responsive technology support, training, and administrative coordination for staff and Technology Services operations. The role coordinates data quality efforts, staff onboarding and technology training, help desk operations, departmental administrative tasks, and broader organizational support. The position is full-time, salaried, and FLSA non-exempt, working 40 hours per week. Core hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., with flexibility required for early mornings, evenings, weekends, or holidays based on organizational needs. Limited hybrid work may be possible subject to policy, and local travel within Dane County is required for meetings, events, and community engagements. The salary range is $22.00–$24.04 per hour, based on experience. The position supports United Way of Dane County’s mission to unite the community to achieve measurable results that change lives and its values of diversity, equity and inclusion, excellence, innovation, teamwork, and wellness.

Requirements

• High school diploma required.
• At least three years of experience in data management, database administration, technology support, or a related field.
• Experience maintaining data accuracy and conducting data audits or cleanup activities, and supporting data governance or quality assurance practices.
• Experience providing end-user technology support, help desk assistance, or customer service in a professional environment.
• Experience delivering training, onboarding, or instructional support related to systems, software, business processes, or data management practices.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience using databases, CRM systems, case management systems, or other enterprise software platforms.
• Demonstrated ability to learn new software applications and technology systems quickly.
• Experience managing competing priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Strong written, verbal, and interpersonal communication skills, including the ability to explain technical concepts to people with varying levels of technical proficiency.
• Commitment to exceptional customer service and building positive working relationships across diverse teams.
• Strong attention to detail and commitment to accurate, complete, and reliable data.
• Excellent organizational, time-management, and prioritization skills, with the ability to manage multiple assignments and meet deadlines.
• Ability to analyze processes, identify improvement opportunities, and implement practical solutions.
• Ability to work independently, exercise sound judgment, and contribute effectively to a collaborative team.
• Ability to maintain confidentiality and appropriately handle sensitive organizational information.
• Commitment to diversity, equity, inclusion, and belonging, and ability to work effectively with people from diverse backgrounds and experiences.

Nice To Haves

• Associate’s degree in information systems, data management, or a related field; equivalent combinations of education and relevant experience are also considered.

Responsibilities

• Coordinate cross-departmental updates to organizational and individual account records to ensure accuracy and timeliness; identify database process improvements, implement approved solutions, and analyze root causes.
• Monitor database updates from returned mail and work with staff to ensure information is updated accurately and promptly.
• Run reports and perform regular data cleanups to maintain organizational data cleanliness, accuracy, and integrity.
• Make recommendations, and implement them upon approval, to strengthen data accuracy, integrity, and accountability.
• Maintain and update documentation on data entry standards and processes as systems and needs evolve.
• Coordinate organizational data responsibilities and regularly meet with identified staff to discuss issues, needs, training, and data-entry responsibilities and capabilities.
• Fulfill ad hoc data and information requests independently as needed.
• Review data pulls using available tools to identify inconsistencies, validate results, and support accurate reporting.
• Coordinate Technology Services paperwork and equipment processes for new hires and departing staff.
• Provide in-person equipment onboarding and technology introductions for new staff, including Microsoft Office familiarization and organizational standards.
• Provide staff training on data best practices, data quality, data management, processes, and security.
• Provide help desk support to staff and maintain and monitor Zendesk requests, including documentation, timely updates, and follow-up.
• Monitor staff security-awareness metrics to identify training needs and support cybersecurity practices.
• Coordinate bill payments with the Finance team.
• Coordinate organizational printer equipment needs and help resolve other equipment-related needs.
• Schedule the Finance Department’s biweekly meetings and manage technology support during those meetings.
• Order technology-related supplies for the building.
• Provide backup support for Technology Services team members.
• Compile, review, and report Technology Services operational metrics as requested.
• Represent United Way professionally to the community, key volunteers, and donors.
• Participate in organizational activities, including key donor and community events during and outside regular business hours.
• Provide recommendations on technology direction to meet current and future organizational needs.
• Participate in at least one internal organizational committee.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• United Way contributes 8% of gross wages to a defined contribution retirement plan, fully vested after five years of employment.
• Employees may choose to contribute to a 403(b) retirement savings plan.
• Generous vacation, sick, and personal leave.
• 10 paid holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED