Coordinator, Technology Services

United Way of Dane County • Madison, WI

10d • Hybrid

About The Position

The Technology Services Coordinator supports the accuracy, integrity, and effective use of organizational data while providing responsive technology support, training, and administrative coordination for staff and Technology Services operations. The role includes coordinating data updates and quality practices, providing staff onboarding and help desk support, coordinating departmental administrative needs, and supporting broader organizational activities. The position also provides recommendations on technology direction and participates in at least one internal organizational committee.

This is a full-time, salaried, 40-hour-per-week position classified as FLSA Non-Exempt. Core hours are Monday through Friday, 8:00 a.m. to 4:30 p.m.; flexibility is required for early mornings, evenings, weekends, or holidays based on organizational needs. Limited hybrid work may be possible subject to policy. Local travel within Dane County is required for meetings, events, and community engagements. The salary range is $22.00–$24.04 per hour, based on experience.

Requirements

• High school diploma required.
• Three years of experience in data management, database administration, technology support, or a related field.
• Experience maintaining data accuracy, conducting data audits or cleanup activities, and supporting data governance or quality assurance practices.
• Experience providing end-user technology support, help desk assistance, or customer service in a professional environment.
• Experience delivering training, onboarding, or instructional support related to systems, software, business processes, or data management practices.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience using databases, customer relationship management (CRM) systems, case management systems, or other enterprise software platforms.
• Ability to learn new software applications and technology systems quickly.
• Experience managing competing priorities in a fast-paced environment while maintaining accuracy and attention to detail.
• Strong written, verbal, and interpersonal communication skills, including the ability to explain technical concepts to people with varying levels of technical proficiency.
• Demonstrated commitment to exceptional customer service and building positive working relationships across diverse teams.
• Strong attention to detail and commitment to maintaining accurate, complete, and reliable data.
• Excellent organizational, time-management, and prioritization skills, including the ability to manage multiple assignments and meet deadlines.
• Ability to analyze processes, identify improvement opportunities, and implement practical solutions.
• Ability to work independently, exercise sound judgment, and contribute effectively as part of a collaborative team.
• Ability to maintain confidentiality and appropriately handle sensitive organizational information.
• Commitment to diversity, equity, inclusion, and belonging, and ability to work effectively with people from diverse backgrounds and experiences.
• Flexibility to work early mornings, evenings, weekends, or holidays as organizational needs require.
• Ability to travel locally within Dane County for meetings, events, and community engagements.

Nice To Haves

• Associate’s degree in information systems, data management, or a related field; equivalent education and relevant experience may also qualify.

Responsibilities

• Coordinate cross-departmental updates to organizational and individual account records for accuracy and timeliness.
• Identify opportunities to improve database processes, propose and implement solutions, and analyze root causes of data issues.
• Monitor database updates from returned mail and work with staff to ensure information is updated accurately and promptly.
• Run reports and perform regular data cleanups to maintain data cleanliness, accuracy, and integrity.
• Make recommendations to strengthen data accuracy, integrity, and accountability and implement approved recommendations.
• Maintain and update documentation on data-entry standards and processes as systems and needs evolve.
• Coordinate organizational data responsibilities and meet with staff to discuss issues, needs, training, and data-entry responsibilities and capabilities.
• Fulfill ad hoc data and information requests independently.
• Review data pulls using available tools to identify inconsistencies, validate results, and support accurate reporting.
• Coordinate Technology Services paperwork and equipment processes for new hires and departing staff.
• Provide in-person equipment onboarding and technology introductions for new staff, including Microsoft Office familiarization and organizational standards.
• Provide ongoing staff training on data best practices, data quality, data management, processes, and security.
• Provide help desk support to staff and maintain and monitor Zendesk requests, ensuring documentation, timely review and updates, and appropriate follow-up.
• Monitor staff security-awareness metrics to help identify training needs and support cybersecurity practices.
• Coordinate bill payments with the Finance team.
• Coordinate organizational printer equipment needs and help resolve other equipment-related needs.
• Schedule the Finance Department’s biweekly meetings and manage technology support during each meeting.
• Order technology-related building supplies.
• Provide backup support for Technology Services team members.
• Compile, review, and report Technology Services operational metrics as requested.
• Represent United Way professionally to the community, key volunteers, and donors.
• Participate in organizational activities, including key donor and community events during and outside regular business hours.
• Provide recommendations on technology direction to meet current and future organizational needs.
• Participate in at least one internal organizational committee.
• Perform other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• United Way contributes 8% of gross wages to a defined contribution retirement plan, fully vested after five years of employment.
• Employees may choose to contribute to a 403(b) retirement savings plan.
• Generous vacation, sick, and personal leave.
• 10 paid holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED