TF069 Technology Services Lead

Bank of America•Chandler, AZ

10d

About The Position

At Bank of America, the Technology Services Lead manages the day-to-day activities and functions of an assigned team. The role delegates work, supervises processes, provides informal leadership for subteams or technology silos, manages on-call and support schedules, and offers mentorship and direction. It also involves resolving complex technical and analytical issues and communicating results to senior management and Line of Business partners. The position ensures that technology assets, configuration items (CIs), and services comply with approved configuration standards, security baselines, architecture requirements, and regulatory controls. It coordinates compliance monitoring, remediation, exception management, reporting, and audit evidence collection across technology teams. The role is a first-shift position with a 40-hour workweek.

Requirements

At least 3 years of experience in technology operations, configuration management, infrastructure, service management, or technology risk.
Experience with configuration compliance, CMDB/CI management, configuration standards, and baseline controls.
Experience analyzing compliance findings, configuration drift, exceptions, and technology risk.
Ability to coordinate remediation across engineering and operational teams and drive issues to closure.
Knowledge of technology risk, controls, audit evidence, and regulatory compliance practices.
Strong analytical, problem-solving, data-analysis, and executive communication skills.
Experience managing remediation commitments against SLAs and risk timelines.

Nice To Haves

Compliance monitoring
Risk assessment
Audit readiness
Root cause analysis
Regulatory compliance
Data analysis

Responsibilities

Manage and prioritize team tasks and assignments, track work and tickets in systems of record, and ensure enterprise service level agreements are met.
Participate in defect, incident, problem, and change review meetings and release activities.
Serve as an escalation point for team members, peers, and partner teams, and share the leadership point of contact role for high-priority incident triage or consulting engagements.
Perform the responsibilities of team members from applicable teams.
Work with appropriate teams to establish alerts, monitoring, dashboards, and processes for new projects and initiatives.
Participate in and assist with resource interviews and onboarding.
Conduct access reviews and compliance activities, and serve as a delegate for administrative processes.
Create the on-call rotation schedule and ensure support coverage for off-hours, weekends, and release windows.
Coordinate configuration compliance activities across technology, engineering, operations, and risk teams.
Maintain configuration compliance processes, procedures, and standards.
Ensure approved baseline configurations are documented and traceable to policies, standards, and architecture requirements.
Support governance forums and compliance reviews.
Monitor compliance results generated by configuration compliance tooling.
Track configuration drift and unauthorized changes, validate compliance findings, and determine business impact.
Ensure compliance checks are executed against approved baselines.
Coordinate remediation plans for non-compliant devices and services.
Work with engineering and operational support teams to prioritize corrective actions.
Track remediation progress against SLA and risk timelines, and escalate overdue findings and unresolved risk exposures.