Technology Services Help Desk Technician

Regions Bank • Hoover, AL

4d • $50,500 - $63,650 • Onsite

About The Position

At Regions, the Technology Services Help Desk Technician applies understanding and knowledge of information systems products and services to assist internal users.

Requirements

• High School Diploma or GED and technical training
• Two (2) years of personal computer troubleshooting and problem resolution or field and remote technical support experience
• CompTIA Security+
• Or other relevant security certifications

Nice To Haves

• Relevant college course work
• Previous experience with Regions or financial banking software
• Certified Help Desk Professional (CHDP)
• Microsoft 365 Certified: Fundamentals Certification

Responsibilities

• Handles problems that less experienced help desk techs are unable to resolve
• Identifies, investigates, researches, and resolves user questions, user issues, and IT system issues
• Answers incoming calls, chats and emails and inputs information into ticket tracking software
• Resolves tickets in a timely manner to meet SLAs and ensure customer satisfaction
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May interact with other support, engineering and application development teams to restore service and/or identify and correct core problems
• This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED