Information Technology Help Desk
About The Position
The IT Help Desk is responsible for helping to maintain the information technology infrastructure in a manner consistent with MHA’s mission, vision, culture code and standards of conduct. The IT Help Desk is a Ministerial Support position. Ministerial Support staff serve in operational and service support roles and are not required to personally affirm Mount Hermon Association, Inc.’s (“MHA”) Christian mission, vision and beliefs. However, it is expected that staff who fill these roles – no matter their personal beliefs - respect, work in harmony with, and not undermine MHA’s Christian mission, vision and beliefs. Additionally, they are required to abide by MHA’s culture code and standards of conduct. All staff are expected to join gatherings, which includes prayer, worship, and Bible-centered teaching. This position requires applicant to work on site.
Requirements
- Basic understanding of technology and how to repair/maintain IT infrastructure.
- Basic experience working with IT infrastructure
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Computer skills required, including basic knowledge of maintaining IT infrastructure
- Must agree to and comply with MHA’s employee driving guidelines for MHA-owned vehicles and use of personal vehicles for business purposes.
- Adherence to the basic principles as expressed in MHA’s mission, vision, culture code and standards of conduct.
- Adherence to company dress code and professional standards for personal grooming and appearance.
- Satisfactory completion of background investigation, or valid work permit, as well as ability to provide proof of eligibility to work in the United States.
Responsibilities
- Install, upgrade, reformat and maintain computers and other technology equipment.
- Install and upgrade software.
- Provide help desk/technical support for Mount Hermon staff with computer questions or support needs.
- Assist IT Manager with special projects, which may include running network cable, troubleshooting network or server issues, etc.
- Other duties as assigned by supervisor.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
