HSU Workstudy Technology Services: Help Desk Technician
Hardin-Simmons University•Abilene, TX
•Onsite
About The Position
Technology Services is seeking to hire a help desk technician.
Requirements
- Excellent verbal and written communication skills
- Enthusiastic and patient person who can handle a variety of different situations and users
- Punctual and reliable in attendance
- Able to maintain confidentiality with protected personal information
- Able to maintain a positive attitude and customer empathy
- Ability to research questions using available information resources
Nice To Haves
- Prior customer service experience is highly desirable, but not required
- Basic computer knowledge is desired
Responsibilities
- Provide excellent customer service to campus users via phone, email and chat.
- Log all help desk requests into a ticketing system for the purpose of tracking and route problems and requests and document resolutions
- Checking and responding to voicemail
- Troubleshoot, diagnose and resolve technical hardware and software issues
- Installing or updating software on user’s computers
- Assisting customers with Apple and Windows operating systems
- Collaborate with other HSU staff to resolve customer inquiries and ensure quality support
- Pursue self-education/development to enhance skills and abilities
- Other duties that will be assigned as needed
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
